CyberCNS SES EMAIL Integration
- Vrushali Parkar
- Vrushali
- Srikant Sreenivasan
SES Email Integration helps to setup email alerts using SES email capability by CyberCNS in case the SMTP based Email Integration is not feasible for some reasons.
Select Integration
Navigate to Global Settings () > Integrations and choose CyberCNS SES Email from the integrations listed here.
If you don’t want to use/configure CyberCNS Email Integration, you can use CyberCNS SES EMAIL to send emails for specific user-selected actions. This integration uses support@cybercns.com mailbox to send out emails from CyberCNS platform.
Enter Credentials
When you click on CyberCNS SES EMAIL, the page below will be displayed. Here you can add the CyberCNS SES EMAIL email configuration required details.
You can add the settings with Enter Name, Enter Email for receiving the alerts, and Select a Company from the dropdown for which these set of credentials are to be used.
If you need to select all of the companies, choose All Companies from the Select Company option.
Once you click on Save, settings are saved successfully.
Click on '+' to add new credentials. You can have multiple sets of credentials added here.
In case you want to delete any of the listed credentials, you can click on "delete” as shown below.
Once selected to delete a set of credentials, a delete confirmation message will be popped up. Selecting "Yes," will remove the selected credentials.
A deletion success message, as Removed Successfully, will pop up once the delete action is completed.
When the credentials are added, an option to add the default template is seen.
Instead of selecting each time for ticket creation in the integration action, we can add a default template here for a particular integration.
In the Default template, enter the Email ID and click on Save.
The next step is to map local companies in CyberCNS to CyberCNS SES Email Integration companies corresponding to the selected domain.
Company Mapping
Multiple companies can be mapped using company mapping.
Click on Company Mapping.
Choose CyberCNS SES Email Credentials from the dropdown and click on + Add to add Integration Mapping. In case the local company is already created to be mapped with CyberCNS SES EMAIL, then select Map Existing Company to CyberCNS SES EMAIL Company and click on Add.
Here a set of Events is to be set to get notified for. Those events are categorized as Agent, Company, Asset, Ports, Remediation, Vulnerability, Azureerror, AD Audit, Azure AD Audit, and Unquoted Service Path. Every category will have certain events which can be set.
Enter the Event Name and select the category and an Event/s as required.
Every Category has a set of events/alerts under them which can be selected as per the requirement.
e.g. Asset category has below-listed alerts and selection of all or any is allowed.
The Ports category has the below-listed alerts, and the selection of all or anyone is allowed.
For the Remediation category, selection of Remediation by Company OR Remediation by Assets OR Remediation by Product, Remediation by Asset and Product is allowed, and Enable Remediation for Critical and High Severity(Select any one of them).
For the Vulnerability & Azure error category, the below-listed alert, and selection is allowed.
For the AD Audit category, the below-listed alerts are available and selection of all or any is allowed. (Make sure to select the needed as it will create tickets based on the events)
For the Azure AD Audit & Unquoted service path, the below-listed alert and selections are allowed.
For the Reports, the below-listed alerts and selections are allowed.
Once the above details are selected, click on Save.
As shown in the below image, select the Local company by using a dropdown as per the requirement.
Click on Finish to map all the selected CyberCNS SES Email companies.
Integration Profile
Users will be able to set Alerting rules from integrations right away for conditions listed under it.
Under the Integration Profile, click on +Add to add the Integration Rule.
Enter the Name, Select the credential, and fill out all of the required fields in the Integration Parameters.
Once the below details are provided, click on Save.
There is an option to Edit, Delete and Set as default under the Integration Rules using the Action column. The listed Integration Rule can be edited and deleted if needed.
To confirm the Set as default, select Yes or No in the confirmation dialogue box.
Manage Company Mapping
Click on Manage Company Mapping.
Choose CyberCNS SES Email IntegrationEmail Credentials from the dropdown and click on + Add to add Integration Mapping for specific companies.
In New Company Mapping, choose the CyberCNS SES Email Integration Credential which is listed. (These are to be added under the Integration> Credentials section for CyberCNS SES Email).
In case the local company is already created in CyberCNS and is to be mapped with ConnectWise company, then select Map Existing Company to CyberCNS SES Email Integration company and click on Next.
As shown in the below image, select the Local company( CyberCNS) by using a dropdown or with the search bar as per the requirement so it will map the companies accordingly.
Please choose/select the Create CyberCNS SES Email Integration Alert Creation option only if no notifications are required using this integration and click Add.
Once the CyberCNS SES Email Integration alerts are enabled, select the Event Set, and the Integration Profile, and click on '+' to add the record.
Delete the Integration profile in case not required using the bin icon as shown below.
Click on Add to see all the details of the selected fields and click on Finish.
Once all the fields are provided, Click on Finish to map all the selected CyberCNS SES Email Integration.
Delete the company record in case not required using the bin icon as shown below.
Selected companies are shown in the image below, along with details such as Existing Company Name, Company Name, Event Set, Integration Profile, Pause Ticket Creation, and Mapped Date.
Here click on Copy Settings to Copy the company mapping settings to other company mappings.
To copy the settings, select the desired company mappings and click on Update. This will copy the event set, integration profile, and ticket creation fields from the source company mapping to the selected target company mappings.
Using the Action column can edit or delete the integration mapping. Any mapping can be edited or deleted, whenever necessary.
This completes CyberCNS SES Email integration.