Patch Management Guide

Owned by Ryan Seymour
Last updated: Dec 18, 2024
3 min read

When using the ConnectSecure Patch engine to update the application, we perform a thorough verification process before deploying any patches or updates. This includes checking the file hashes to ensure the integrity and authenticity of the downloaded files and checksum validations.

Patch Management Scope

What patches are included in Patch Management?

ConnectSecure divides patching into two types.

  1. Application - any installed application not part of the operating system that is included in the supported application list found here:

  2. OS - any released operating system patch by Microsoft; OS patching is now limited to Windows.

Windows Supported Versions

Desktop

Server

Desktop

Server

Windows 10/11

Windows 2012/16/19/22

Patch Management Requirements

Agree and Enable the EULA within the Patching Status menu(s)
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Update any applicable/required policies to allow/whitelist the connectsecurepatch.exe dependency

For a full listing of the dependency, check the Agent Configurations | Dependencies

Update any applicable/required policies to allow/whitelist communication to necessary vendor sites for downloading required packages/patches.

Patch Deployment Methods

Application and/or OS patching can be done manually or automated through the Scan Scheduler.

Manual Patching

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Navigate to Company > Assets > Patch Management and use the three-dot Action menu to tap the Patch action button.

Select the applicable asset(s), then choose the Patch button; otherwise, click Cancel not to patch.

Tap on the Patch Jobs section to view details about the company patch jobs.

Tap the Created date/time stamp to view additional patch job details.

Automatic Patching

You can use the Company Scheduler or Global Scheduler to build an automatic patch schedule based on your requirements.

We recommend starting at the Global Scheduler first, then working down to the Company Scheduler options to build any company-specific policies.

Patch Dashboard and Reporting

Dashboards

Navigate to the company-level Patch Management dashboard to see Patch Details, Automatic Patching, Manual Patching, and Patch Status views.

You can also view the Pending OS Patches dashboard for the pending summary and detailed data.

Standard Reports

Navigate to the Standard Reports module under any company and search for ‘patch’ to see the available reports relating to patching.

Support

Do you need help? You can access our support portal anytime to create, view, and update tickets.

https://cybercns.freshdesk.com/

Click below to be directed to our secure support portal or email support@connectsecure.com to open a ticket.