Patch Management
- Ryan Seymour
You can find this module at the Company level only,
Patch Management is where you will find any of the missing patches supported to be installed directly by the ConnectSecure agent.
Patch Management works with both Lightweight and Probe agents. The probe agent can patch assets that do not have a Lightweight agent installed.
Consider adding ‘connectsecurepatch.exe’ if you intend to use the Patch Management feature included with the ConnectSecure agent.
Our patch agent retrieves the necessary packages from the official website, so the remote asset we patch must have access to download these packages.
Furthermore, the patch agent initiates OS patching by triggering the Windows Update Manager to apply the relevant security updates listed in the portal. We can also control whether the system can be rebooted after successful patching for OS patches only.
Check out the Patch Management Guidefor complete details.
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Table of Contents
Patch Management - Details
Access the Patch Management from the Assets category.
Application Patching
To view the list of software that needs to be patched, please check the table and review the details provided.
Field | Description |
|---|---|
Software Name | Displays the name of the software that requires patching |
Software Version | Displays the version number of the software |
Fix Version | Displays a hyperlink to the recommended fix |
Affected OS | Displays the affected operating system name |
Assets | Displays a hyperlink to the count of assets affected |
Action | The three-dot action menu provides a manual ‘Patch’ button |
Manual Application Patching
Tap the three-dot Action menu to apply an available application patch, then choose Patch Now or Patch Later.
Patch Later option lets you set a later date and time to patch
Otherwise, Patch Now will run the selected patch and asset(s) immediately.
3rd Party - Application Patching does not reboot machines; there is no option to do this.
Automatic Application Patching
See the Patch Scheduler found at the Company or Global level.
OS Patching
To view the list of OS patches that need to be installed, please check the table and review the details provided.
Manual OS Patching
Tap on the OS Patching tab, then use the three-dot Action menu to select Patch on any available records.
You will be prompted to select the patch installation's machine(s) and reboot settings.
ConnectSecure is passing the flag for reboot to the Microsoft Update Manager, so Microsoft will show prompts for the force to reboot.
Automatic OS Patching
See the Patch Scheduler found at the Company or Global level.
Patch Jobs
For Agent Offline assets, the job will be picked up once the agent comes online within 24 hours.
(Agent will monitor the agent status for 24 hours, if agent comes online it will pick up the patch job.
This behavior will be seen for manual and scheduled patching jobs.
If the agent is still offline after 24 hours, the job will state as failed.
We have added additional information when a patch is failing. We now display the download URL and Request Time in the error log when the patch fails because of download restriction. This will help you troubleshoot the reason for the patch failure and also open/whitelist any URLs required.
We have a local patch log file on the remote agent machine located here:
C:\Program Files (x86)\CyberCNSAgent\logs\cyberpatch.log
View the patch job details and sort on the columns.
Tap the Created or Updated date fields to view additional patch job details, including the Asset Name, Status, From Version, and to version values.
Patch Job Failures
If you see "FAILED" under the Job Status for patching, click on the Created date and time column to view more details that can assist with resolution.
Patch Management - Toolbar Options
Alerts
View our timeline style of System Events captured for each company. You can set an optional date filter range to target a specific date range of events.
Info
Tap here to view your V4 Getting Started Info.
Help Link
Click to access the related documentation page; this link is functional on all screens and will take you to the appropriate documentation page.
Layout Settings
Here, you can change the UI look and feel using various options, including the Theme for color, the Scheme for dark and light mode, the Layout for toolbar and module positions, and the toggle to set the table view default.
I prefer the Teal color, Light mode, and Classic layout with an asset table view.
Get Support
Our support team is here to help. Use one of three options to start a support request.
Email to support@connectsecure.com
Login to our Freshdesk partner portal at https://cybercns.freshdesk.com
