Company Patch Management
- Ryan Seymour
- Vrushali
Oct 7th, 2024 - We have intentionally removed Microsoft Teams from the patching process. This decision was made because the upgrade has proven to be unreliable with the offline patch installers, which has caused issues with the update. Once we have this sorted out, we will make these applications available again.
May 21st, 2024 - ConnectSecure has ceased application patching support for Microsoft Edge in our patching process. Due to many reported issues of Edge crashing after upgrades, we have decided to discontinue support for patching this application. ConnectSecure will still identify vulnerabilities.
Patch Management works with both Lightweight and Probe agents. Assets that do not have a Lightweight agent installed can be patched by the probe agent.
Patch Management functions work for patches of Application (3rd Party) and OS (Operating System).
Patch Management - Table of Contents
Patch Management - Overview
ConnectSecure Patch Management allows you to install 3rd party software and operating system-level patches in two ways.
Manually from the Patch Management screen.
Automatically based on the Patch Scheduler configuration.
Access Roles
The list of Access roles to be provided for Patch Management.
Roles | Patch Management |
|---|---|
ADMIN | Yes |
PIIVIEWER | No |
PIIWRITER | No |
APPROVER | No |
ASSETVIEWER | No |
ASSETWRITER | Yes |
VULNERABILITYVIEWER | No |
VULNERABILITYWRITER | No |
COMPLIANCEVIEWER | No |
COMPLIANCEWRITER | No |
ACTIVEDIRECTORYVIEWER | No |
ACTIVEDIRECTORYWRITER | No |
The patch management module has three main sections: Application Patching, OS Patching, and Patch Jobs.
Patch Management - Details
Application Patching
To view the list of software that needs to be patched, please check the table and review the details provided.
Field | Description |
|---|---|
Software Name | Displays the name of the software that requires patching |
Software Version | Displays the version number of the software |
Fix Version | Displays a hyperlink to the recommended fix |
Affected OS | Displays the affected operating system name |
Assets | Displays a hyperlink to the count of assets affected |
Action | The three-dot action menu provides a manual ‘Patch’ button |
Manual Application Patching
Tap the three-dot Action menu to apply an available application patch, then choose Patch Now or Patch Later option.
Otherwise, Patch Now will run the selected patch and asset(s) immediately.
Automatic Application Patching
See the Patch Scheduler found at the Company or Global level.
OS Patching
To view the list of OS patches that need to be installed, please check the table and review the details provided.
Manual OS Patching
Tap on the OS Patching tab, then use the three-dot Action menu to select Patch on any available records.
You will be prompted to select the patch installation's machine(s) and reboot settings.
Automatic OS Patching
See the Patch Scheduler found at the Company or Global level.
Patch Jobs
View the patch job details and sort on the columns.
Tap on the Created or Updated date fields to see additional patch job details, including the Asset Name, Status, From Version, and To Version values.
Patch Job Failures
If you see FAILED under the Job Status for patching, tap on the Created date and time column to view additional details that can help with resolution.
Patch Management - Action Toolbar Overview
The standard Alerts menu is available from the side navigation toolbar.
Patch Management - Action Toolbar Actions
Alerts
Tap to view the System Events timeline-style alerts.
Need Support?
Contact our support team by sending an email to support@connectsecure.com or by visiting our Partner Portal, where you can create, view, and manage your tickets.
https://cybercns.freshdesk.com/en/support/login