Company Solutions

Owned by Ryan Seymour
Last updated: Nov 05, 2024
4 min read

 

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What are Solutions?

Solutions, also known as the Remediation Plan.
This is your view on how to fix the Problems identified during scanning, along with velocity details.

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Company Solutions - Table of Contents

Company Solutions - Overview

This view includes the Remediation Plan, Remediated Records, Pending Remediation Velocity, Remediated Velocity, and Suppressed Records.

Company Solutions - Details

Remediation Plan

The Remediation Plan view provides your view of the detected Problems and offers the recommended KB/Fix to remediate the problem(s). This view includes various data points that can be removed and reordered using the standard column chooser.

Remediation Plan Action Types

  • OS Update = operating system patch needed; missing KB

  • Software Patch = application patch needed; not running the latest version

  • Uninstall = product is EOL or no longer supported; recommend to uninstall

Field

Description

Field

Description

Action

Displays the Action Type defined by ConnectSecure to remediate the problem; this includes updating, uninstalling, software patching, and running a remediation script.

Product

Displays the name of the Product

EPSS Score

Displays the EPSS Score for the product (https://www.first.org/epss/)

KB/Fix

Displays the recommended KB or Fix for the affected product; the URLs provided in the link originate from the original OEM websites. ConnectSecure ensures the safety and accuracy of the "fix" links by always linking directly to known and official sources, such as the Microsoft KB.

Total Vulnerabilities

Displays the count of total vulnerabilities

Critical

Displays the count of critical vulnerabilities

High

Displays the count of high vulnerabilities

Medium

Displays the count of medium vulnerabilities

Low

Displays the count of low vulnerabilities

Affected Assets

Displays the count of affected assets by the product; tap on the count to see details and use the Evidence download options.

Ticket ID

Displays the associated TICKET ID if using PSA Integration

View/Download Evidence

Tap on the Affected Assets number to see and download the Evidence details.

Filtering Online vs Offline Assets

Actions

Suppress

Select at least one of the Remediation Plan items using the checkbox with Global Actions or the three-dot Action menu.

Tap on the Suppress Option

Complete the Suppress Solutions required fields and tap the Save button to complete.

Refer to the Problems Suppress KB for full details on using the Approval/Rejection of problems.

Company Problems | Problems Suppress

Integration Action

Select at least one of the Remediation Plan items using the checkbox with Global Actions or the three-dot Action menu.

Tap on the Integration Action menu option.

Complete the Integration Action required fields, which include the Integration Mapping/Credential, Action, and Select Integration Profile.

This will create an alert based on your specified criteria.

Patch Now

Any solution with the word Patch displayed in the Patch column signals that the ConnectSecure agent can patch that problem using the three-dot Action menu.

Patch Later

If you opt to use Patch Later; you will select the Date / Time.

Remediated Records

Tap to view the selected company's Remediated Records.

This shows you all the applications that have been remediated, with details linking to the affected assets, dates, tickets, and more.

Tap down on the Affected Assets count to see additional details that also include the ‘Detected On’

Pending Remediation Velocity

Tap the Pending Remediation Velocity section to view the Pending Remediation by Application table.

This provides insight into the length of time vulnerabilities remain active in the system and how quickly remediation is taking place.

We group these based on a range of days and severity.

  • 0-7 Days

  • 8-15 Days

  • 16-30 Days

  • > 30 Days

You can filter the table data by Severity using the ‘Filter by Severity’ drop-down.

Remediated Velocity

Tap to view the list of applications and their remediation velocity.

Suppressed Records

This is your view on any problems/vulnerabilities set to Suppressed status.

Use the three-dot Action menu to unsuppress.

Company Solutions - Action Toolbar Overview

Company Solutions - Action Toolbar Actions

Jobs

See historical/active job history across all companies, which includes Created Date-Time, Scan Type, Agent Name, Job Status, and Description fields.

Alerts

Set a date range to view the System Events and asset timeline.

Info

Tap to view the Getting Started wizard; see the link below for additional information.

Getting Started In App Info

Need Support?

You can contact our support team by emailing support@connectsecure.com or visiting our Partner Portal, where you can create, view, and manage your tickets.

https://cybercns.freshdesk.com/en/support/login