Global Solutions
- Ryan Seymour
What are Solutions?
Solutions, also known as the Remediation Plan.
This is your view on how to fix the Problems identified during scanning.
Global Solutions - Table of Contents
Global Solutions - Overview
Remediation Plan
Access the remediation plan for all your companies and assets, including recommended actions and links to fixes based on scanned assets vulnerability data.
Remediation Plan - View/Download Evidence
Tap on the Affected Assets number to see and download the Evidence details.
Remediation Plan - Filtering Online vs Offline Assets
You can use the drop-down to select any companies you want to include in the Remediation Plan data.
Tap on the Affected Assets count to download and see Evidence.
Remediation Velocity
Tap to view how quickly problems are being remediated by the Company and Application based on a set of days that include 0 to 7 Days, 8 to 15 Days, 16 to 30 Days, and > 30 Days.
You can use the ‘Filter by Severity’ option to view the data filtered by the selected Severity level.
Remediated Records
You can tap to view any fixed records stored in the system. These fixes will cover issues resolved by ConnectSecure agents and any other tools used to address problems. This can involve your own RMM tools, technical resources, or other platforms performing remediation actions. Once the problem is fixed, it will be recorded here.
Suppressed Records
Tap here to view any of the problems that have been set for suppression.
Suppress Problem(s)
Unsuppress Problem(s)
Global Solutions - Action Toolbar Overview
Global Solutions - Action Toolbar Actions
Jobs
Tap to view the global historical jobs.
Alerts
Set a date range to view the System Events and asset timeline.
Info
Tap to view the Getting Started wizard; see the link below for additional information.
Help Link
Tap to view the corresponding Company Problems KB.
Global Solutions View Switching - Global to Company
We have simplified switching between Global and Company Remediation Plans by changing the Company value in the top-right corner of the drop-down menu. Select any company, and the list will automatically update with filtered information.
Need Support?
Contact our support team by sending an email to support@connectsecure.com or by visiting our Partner Portal, where you can create, view, and manage your tickets.
https://cybercns.freshdesk.com/en/support/login