Company Problems

What are Company Problems?

In short, these are the vulnerabilities that the ConnectSecure scan agent(s) has discovered. Vulnerabilities are automatically categorized into Problem Groups to help us understand and communicate what type of vulnerabilities we are discovering.

Company Problems - Table of Contents

Company Problems - Overview

This is your view of Problem Groups associated with Affected Assets for the selected company, including Suppressed Records.

Problems are the automatic groups discovered vulnerabilities will go into instead of just the traditional lists that include the CVE and severity. We are trying to make it easier to identify the type of vulnerabilities and group them for easier reporting and remediation.

Problem Groups

As part of the V4 release, we have designed a new screen that provides a fresh view of what we call 'Problem Groups.' With this new screen, the system will automatically classify your vulnerabilities into logical groups, making it easier for you to remediate them. It will also help you generate accurate reports catering to your specific needs. See the details below for the full listing.

Problem Group Categories:

All Vulnerabilities
Critical Severity Vulnerabilities
High Severity Vulnerabilities
Medium Severity Vulnerabilities
Low Severity Vulnerabilities
SMB Vulnerabilities
SSL/TLS Vulnerabilities
Remote Login Vulnerabilities
CISA Notified Vulnerabilities
EPSS >= 0.95
EPSS Between 0.90 and 0.95
EPSS Between 0.90 and 0.85
EPSS Between 0 and 0.85
Database Vulnerabilities
Informational

Affected Assets

View the Affected Assets for the selected company. The number of assets will be displayed in the title bar. Tap the asset IP to view details.

You will see the Asset details and immediately be filtered down to the Problems section, with the Problem Group shown based on the selection from the previous click-throughs.

Asset Problem Details include the following data:

Field Label	Description

Field Label	Description
Base	Displays the Base score from NVD
Confirmed	Displays a Yes or No Yes = confirmed with the path evidence displayed
Description	Displays the description for the problem
EPSS	Displays the EPSS score from first.org
Exploitability	Displays the Expliabloit score from NVD
Impact	Displays the Impact score from NVD
Ports	Displays any affected port(s)
Problem Name	Displays the problem name
Scripts Output	Displays any script output
Software	Displays the software name affected
Ticket ID	Displays any Ticket ID created by PSA integration

Suppressed Records

Suppressed Records can include any of the vulnerabilities identified by our problem groups, including application, OS, network scan, and external vulnerabilities.

Tap here to view the suppressed vulnerabilities for the selected company.

Unsuppress

From the three-dot action menu, select ‘Unsuppress’ to bring a Problem back as Active.

Company Problems - Action Toolbar Overview

Company Problems - Action Toolbar Actions

Integration Action

Please select at least one record from Problems to use an existing integration.

If no integration is configured, you will get the following error: Integration not configured!

This will give you a Short or Long Description option to use an Integration Action with.

Select your Integration Profile, then tap Next to continue. Confirm the settings being used for the action, and then tap the Submit button to send it.

Jobs

Tap to view Scan Job(s) historical data.

Alerts

Set a date range to view the System Events and asset timeline.

Info

Tap to view the Getting Started wizard; see the link below for additional information.

Getting Started In App Info

Help Link

Tap to view the corresponding Company Problems KB.

Company Problems - Suppression

You have an option to mark any discovered Problem as Suppressed. Doing so will move the Problem to the Suppressed Records section.

How To: Suppress a Problem

Select a Problem Name record or multiples using the checkboxes, then tap the Global Actions > Suppress button.

Approval Process - Self Approve (requires Admin or Approver permissions)

Using this option, you must enter your Suppression Comments and the date options, which include permanent or a start/end date range.

Approval Process - Other User

User Type = Internal User

Using this option, you must choose from the drop-down of available Internal Users (in User Management) with Admin or Approver permissions, along with the required comments and date parameters.

User Type = External User

Using this option, you must enter the email address into the external user column, along with the required comments and date parameters.

How To: Suppress Problems

How To: Unsuppress Problems

Using a global action option, you can unsuppress a previously suppressed Problem either one record at a time or in mass.

Need Support?

Contact our support team by sending an email to support@connectsecure.com or by visiting our Partner Portal, where you can create, view, and manage your tickets.

https://cybercns.freshdesk.com/en/support/login