Solutions

You can find this module at the Global and Company levels.

Solutions are also known as Remediation Plans. You can view the recommended KB/Fix and Solutions for the identified problems. Think of this as your action plan to mitigate the risks and eliminate vulnerabilities.

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Solutions - Details

Access the Solutions from the Assets category.

Solutions Default Filters

The table data is filtered by default using the operating system where most data is found, but you can toggle between them using the drop-down.

Also, you can filter by EPSS Categorization by tapping the blue View button in the info panel.

We recommend using the EPSS to prioritize your vulnerabilities and decide which ones you will remediate first. Additionally, you can use the traditional severity categories of critical, high, medium, and low derived from the CVSS score.

Sorting the table columns is a great way to bring the ‘biggest offenders’ to the top of the tables. Just click on the column header label to sort ascending and descending.

Remediation Plan

This is one of our users' favorite screens. It displays all discovered vulnerabilities and problems, giving an overview of their scoring, severity, companies, affected assets, and, more importantly, the recommended KB/Fix or solution to fix the identified problem.

Remediation Plan Action Types

OS Update = operating system patch needed; missing KB
Software Patch = application patch needed; not running the latest version
Uninstall = product is EOL or no longer supported; recommend to uninstall
Run Remediation Script = script provided to remediate affected asset

Tap on the KB/Fix column to see the remediation details.

You can select between Affected Companies and Assets using the global solutions view. If you are at the company level, you will only see Affected Assets.

Suppress

Suppression options are available at both Global and Company levels.

You can choose to suppress any problems identified in the remediation plan. Suppression always requires approval to be completed. Once suppressed, we will move them to the Suppressed Records section.

Suppression permissions are limited to only users with Admin and/or Approver role(s) selected.

Integration Action

Integration Action options are only available at the company level.

If you have not configured an integration with ConnectSecure, the Integration Action menu will not work; please configure an integration and then visit these options.

Select at least one of the Remediation Plan items using the checkbox with Global Actions or the three-dot Action menu.

Tap on the Integration Action menu option.

Complete the Integration Action required fields, which include the Integration Mapping/Credential, Action, and Select Integration Profile.

This will create an alert based on your specified criteria.

Patch Now - Patch Later

Patch Now and Patch Later options are only available at the company level.

Using the company solutions view, you will gain additional functionality to Patch Now or Patch Later for supported third-party applications for which the ConnectSecure agent can run patching. The ‘Is Patchable' column will flash, indicating patch action is supported.

Check out our Patch Management Guide here: Patch Management Guide

Remediated Records

This is your collection of all the remediated problems detected by the scan agent, along with the details linking to the affected assets, dates, tickets, and more.

Tap on the Affected Assets count to see the details within.

Tap in the top-right of the table to return to the table data view.

Pending Remediation Velocity

These are open, pending problems that require remediation or suppression still.

This provides insight into the length of time vulnerabilities remain active in the system and how quickly remediation is taking place.

We group these based on a range of days and severity.

0-7 Days
8-15 Days
16-30 Days
> 30 Days

You can view the Pending Remediation by Company and the Application data at the global level. If you are at the company level, you will see only the application data.

Tap on any of the value-colored cells to see the asset data and additional details.

Severity filtering is also available.

Remediated Velocity

Suppressed Records

Solutions - Toolbar Options

Jobs

View job details.

Alerts

View our timeline style of System Events captured for each company. You can set an optional date filter range to target a specific date range of events.

Info

Tap here to view your V4 Getting Started Info.

https://cybercns.atlassian.net/wiki/x/MIDKfw

Help Link

Click to access the related documentation page; this link is functional on all screens and will take you to the appropriate documentation page.

Layout Settings

Here, you can change the UI look and feel using various options, including the Theme for color, the Scheme for dark and light mode, the Layout for toolbar and module positions, and the toggle to set the table view default.

I prefer the Teal color, Light mode, and Classic layout with an asset table view.

Get Support

Our support team is here to help. Use one of three options to start a support request.

Email to support@connectsecure.com
Login to our Freshdesk partner portal at https://cybercns.freshdesk.com