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Solutions

Solutions

Owned by Ryan Seymour, created
Last updated: Feb 10, 2025
6 min read

You can find this module at the Global and Company levels.

Solutions are also known as Remediation Plans. You can view the recommended KB/Fix and Solutions for the identified problems. Think of this as your action plan to mitigate the risks and eliminate vulnerabilities.

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Table of Contents

Solutions - Details

Access the Solutions from the Assets category.

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Solutions Default Filters

The table data is filtered by default using the operating system where most data is found, but you can toggle between them using the drop-down.

Also, you can filter by EPSS Categorization by tapping the blue View button in the info panel.

Sorting the table columns is a great way to bring the ‘biggest offenders’ to the top of the tables. Just click on the column header label to sort ascending and descending.

Remediation Plan

This is one of our users' favorite screens. It displays all discovered vulnerabilities and problems, giving an overview of their scoring, severity, companies, affected assets, and, more importantly, the recommended KB/Fix or solution to fix the identified problem.

Tap on the KB/Fix column to see the remediation details.

You can select between Affected Companies and Assets using the global solutions view. If you are at the company level, you will only see Affected Assets.

Suppress

You can choose to suppress any problems identified in the remediation plan. Suppression always requires approval to be completed. Once suppressed, we will move them to the Suppressed Records section.

Suppression permissions are limited to only users with Admin and/or Approver role(s) selected.

Integration Action

Select at least one of the Remediation Plan items using the checkbox with Global Actions or the three-dot Action menu.

Tap on the Integration Action menu option.

Complete the Integration Action required fields, which include the Integration Mapping/Credential, Action, and Select Integration Profile.

This will create an alert based on your specified criteria.

Patch Now - Patch Later

Using the company solutions view, you will gain additional functionality to Patch Now or Patch Later for supported third-party applications for which the ConnectSecure agent can run patching. The ‘Is Patchable' column will flash, indicating patch action is supported.

Remediated Records

This is your collection of all the remediated problems detected by the scan agent, along with the details linking to the affected assets, dates, tickets, and more.

Tap on the Affected Assets count to see the details within.

Tap in the top-right of the table to return to the table data view.

Pending Remediation Velocity

These are open, pending problems that require remediation or suppression still.

This provides insight into the length of time vulnerabilities remain active in the system and how quickly remediation is taking place.

We group these based on a range of days and severity.

  • 0-7 Days

  • 8-15 Days

  • 16-30 Days

  • > 30 Days

You can view the Pending Remediation by Company and the Application data at the global level. If you are at the company level, you will see only the application data.

Severity filtering is also available.

Remediated Velocity

This is your view on the remediated records. From the global perspective, the data is categorized by company and then by application. The information is organized into time ranges that include 0 to 7 days, 8 to 15 days, 16 to 30 days, and more than 30 days.

Tap any number values in the date range boxes to see the details.

Suppressed Records

Tap here to view approved, suppressed records along with all the details.

Check out our how-to for using suppression:

Tap on the three-dot Action menu to use the ‘unsuppress’ action.

Solutions - Toolbar Options

Jobs

View job details.

Alerts

View our timeline style of System Events captured for each company. You can set an optional date filter range to target a specific date range of events.

Info

Tap here to view your V4 Getting Started Info.

Getting Started In App Info

Help Link

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Click to access the related documentation page; this link is functional on all screens and will take you to the appropriate documentation page.

Layout Settings

Here, you can change the UI look and feel using various options, including the Theme for color, the Scheme for dark and light mode, the Layout for toolbar and module positions, and the toggle to set the table view default.

Get Support

Our support team is here to help. Use one of three options to start a support request.

  1. Email to support@connectsecure.com

  2. Login to our Freshdesk partner portal at https://cybercns.freshdesk.com