When using the ConnectSecure Patch engine to update the application, we perform a thorough verification process before deploying any patches or updates. This includes checking the file hashes to ensure the integrity and authenticity of the downloaded files.
Patch Management Scope
What patches are included in Patch Management?
ConnectSecure divides patching into two types.
Application - any installed application not part of the operating system that is included in our list found here: Application Patching List
OS - any released operating system patch by Microsoft; OS patching is now limited to Windows.
Windows Supported Versions
Desktop | Server |
|---|---|
Windows 10/11 | Windows 2012/16/19/22 |
Patch Management Requirements
- Agree and Enable the EULA within the Patching Status menu(s)
- Update any applicable/required policies to allow/whitelist the connectsecurepatch.exe dependency
For a full listing of the dependency, check the https://cybercns.atlassian.net/wiki/spaces/CVB/pages/2084470941/V4+Agent+Prerequisites#Dependencies
- Update any applicable/required policies to allow/whitelist communication to necessary vendor sites for downloading required packages/patches.
Patch Deployment Methods
Application and/or OS patching can be done manually or automated through the Scan Scheduler.
Manual Patching
You must be at the Company level to initiate manual patching.
- Navigate to Company > Assets > Patch Management and use the three-dot Action menu to tap the Patch action button.
Select the applicable asset(s), then choose the Patch button; otherwise, click Cancel not to patch.
Tap on the Patch Jobs section to view details about the company patch jobs.
Tap the Created date/time stamp to view additional patch job details.
Automatic Patching
You can use the Company Scheduler or Global Scheduler to build an automatic patch schedule based on your requirements.
We recommend starting at the Global Scheduler first, then working down to the Company Scheduler options to build any company-specific policies.
Patch Dashboard and Reporting
Dashboards
Navigate to the company-level Patch Management dashboard to see Patch Details, Automatic Patching, Manual Patching, and Patch Status views.
You can also view the Pending OS Patches dashboard for the pending summary and detailed data.
Standard Reports
Navigate to the Standard Reports module under any company and search for ‘patch’ to see the available reports relating to patching.
Support
Do you need help? You can access our support portal anytime to create, view, and update tickets.
https://cybercns.freshdesk.com/
Click below to be directed to our secure support portal or email support@connectsecure.com to open a ticket.
