PSA: SuperOpS

Owned by Ryan Seymour, created
Last updated: Jun 18, 2024
4 min read
https://superops.com/

Overview

Scan results are sent as tickets to SuperOps, with options for Company syncing to inform teams of scan alerts/results.

The SuperOps integration has 2 main integration points.

  1. Company Syncing - keep your companies synced between ConnectSecure and SuperOps. You can import directly from SuperOps or map an existing ConnectSecure company to a SuperOps company. This ensures any alerts/tickets raised are going to the correct company.

  2. Create Ticket - enable ticketing integration using your defined Event Set and Integration Profile settings. This is optional and is not required to use Company Syncing options.

Getting Started

Navigate Global > Settings/Integration > tap the SuperOps tile.

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Setup

Credentials

Complete the required fields and tap Update to continue.

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Name: Give the integration creds a name of your choice.

API Key: Enter the API key issued from the SuperOps portal.

Sub Domain: Enter the SuperOps subdomain name. This can be found in your URL or under the Settings > MSP Information section.

Base URL: Enter the SuperOps base URL.

API ENDPOINTS
/* US data center use the below URL https://api.superops.ai/msp

Copy

/* EU data center use the below URL https://euapi.superops.ai/msp

Associated Company: Select a single company to use, or select All Companies to use this globally.

Event Set

Refer to our Event Set KB here: https://cybercns.atlassian.net/wiki/x/UYCugg

Integration Rules

Here, you define how the ticket is created in SuperOps and which parameters are applied to the ticket upon creation. Complete all required fields and tap Save to continue.

Red highlight cell indicates a Required field

Required Fields Indicated

Field

Description / General Use

Field

Description / General Use

Name

Set the name of the Integration Profile. We recommended separating them based on the ‘Priority’ of the ticket so you have a profile for your P1 vs P2 vs P3 tickets and so on.

Status for Ticket Creation

Select the open or new status for ticket creation based on your SuperOps configured options.

Status for Ticket Closing

Select the resolved or closed ticket status based on your SuperOps configured options.

Priority for Ticket Creation

Select the Priority based on your SuperOps configured options.

Urgency for Tickete Creation

Select the Urgency based on your SuperOps configured options.

Impact for Ticket Creation

Select the Impact based on your SuperOps configured options.

Account to Fetch the Users

Select the account to fetch uerss based on your SuperOps configured options.

User for Ticket Creation

Select the User based on your SuperOps configured options.

Event Set

Select the associated Event Set from ConnectSecure. This is the association the Event Set uses when creating tickets.

Company Mapping

This is where you manage your company mappings between ConnectWise Manage and ConnectSecure; you can import them directly from ConnectWise Manage or map existing ConnectSecure companies to ConnectWise Manage companies using the Add button. These mappings also include what Event Set and Integration Profile settings apply to the company when using the Create Ticket option.

Upon saving, the Selected Companies section appears with your mapping selection(s). You can use the three-dot action menu to Edit or Delete the company mapping and settings.

Create Ticket = This will enable automatic ticket creation for the selected company based on the mapped Event Set and Integration Profile settings. Enable Configuration is not required or linked to this.

Need Support?

Contact our support team by sending an email to support@connectsecure.com or by visiting our Partner Portal, where you can create, view, and manage your tickets.

https://cybercns.freshdesk.com/en/support/login