Select Integration

• Navigate to Global Settings (⚙) > Integrations and choose CyberCNS SES Email from the integrations listed here.

• If you don’t want to use/configure CyberCNS Email Integration, you can use CyberCNS SES EMAIL to send email for specific user-selected actions.

Enter Credentials

• When you click on CyberCNS SES EMAIL, the page below will be displayed. Here you can add the CyberCNS SES EMAIL email configuration required details.

• You can add the settings with Enter Name, Enter Email for receiving the alerts, and Select a Company from the dropdown for which these set of credentials are to be used.

• If you need to select all of the companies, choose All Companies from the Select Company option.

• Once you click on Save, settings are saved successfully.

• Click on '+' to add new credentials. You can have multiple sets of credentials added here.

• In case you want to delete any of the listed credentials, you can click on "delete” as shown below.

• Once selected to delete a set of credentials, a delete confirmation message will be popped up. Selecting "Yes," will remove the selected credentials.

• A deletion success message, as Removed Successfully, will pop up once the delete action is completed.

• When the credentials are added, an option to add the default template is seen.

• Instead of selecting each time for ticket creation in the integration action, we can add a default template here for a particular integration.

• In the Default template, enter the Email ID and click on Save.

• The next step is to map local companies in CyberCNS to CyberCNS SES Email Integration companies corresponding to the selected domain.

Company Mapping

• Click on Company Mapping.

• Choose CyberCNS SES Email Credentials from the dropdown and click on + Add to add Integration Mapping.

• In case the local company is already created to be mapped with Email, then select Map Existing Company to Email Company and click on Add.

• As shown in the below image, select the Local company by using a dropdown as per the requirement.

• Click on Finish to map all the selected email companies.

• There is an option to Delete the integration mapping using the Action column. Any mapped data can be deleted if needed.

This completes CyberCNS SES Email integration.