Overview
This document will cover how to uninstall the ConnectSecure Vulnerability Scan Agent, otherwise known as the CyberCNS agent.
Method 1 - Uninstall from Web Portal
Login to the ConnectSecure portal (portal.myconnectsecure.com)
Select Global or Company
Tap on the Assets > Assets menu, then choose your Probe or Lightweight Agent option
Tap the three-dot action menu and choose Uninstall
The agent must be online in order to get the uninstall command succesfuly
Method 2 - Uninstall from Add/Remove Programs (Windows OS only)
Access the Add/Remove Programs from Windows Settings > Installed Apps
Locate the program called ‘ConnectSecure Vulnerability Scan Agent’ and tap to uninstall
Method 3 - Uninstall from Command Prompt or CLI
Windows
Open the command prompt as administrator
Navigate to the installed agent directory; by default we install to C:\ProgramFiles(X86)\CyberCNSAgent
Execute the ./cybercnsagent.exe -r command
cd "C:\Program Files (x86)\CyberCNSAgent" cybercnsagent.exe -r
This should completely remove the application and all services.
MAC
Open the terminal as sudo
>>cd /opt/CyberCNSAgent/
>>cybercnsagent_darwin -r
Looking for V2 Agent Information; check the page below
https://cybercns.atlassian.net/wiki/x/aIA9YQ
Need Support?
Do you need help? You can access our support portal anytime to create, view, and update tickets.
https://cybercns.freshdesk.com
Click below to be directed to our secure support portal or email support@cybercns.com to open a ticket.
