How To: Check agent offline status in V4 portal

Step 1:

• Check if the agent service is running. 
  (service name: cybercnsagent)

• If the service is not running, please start the service.

Step 2: 

• Download and Run the executable and the agent log located in "C:\Program Files(x86)\CyberCNSAgent\logs."

• Download the agent communicator executable using the link below
  agent_communication.exe

• ​Open PowerShell as an administrator, navigate to the executable downloaded path and run the below command:
  .\agent_communicator.exe <pod No.>

• For Example: .\agent_communicator.exe 401

• You can find the pod number of your hosted instance in the global overview section Please refer to the screenshot below:

• Navigate to Global Overview>> POD Number.

  

  

• Please refer to the sample output file for your reference.