CyberCNS supports integrations for different purposes. Email Integration being one of them, helps to send outbound emails for notification purposes.
Select Integration
This section helps to set up Email Integration for CyberCNS.
This screen is likely to change as we go on adding more integrations.
Navigate to Global Settings(⚙) > Integrations and choose Email from the integrations listed here.
It will lead to “Add credentials” for your Email Instance. Provide details as requested.
Input Email Credentials as requested. Credential Name, SMTP Host, SMTP Port, SMTP Username, SMTP Password, From Address, & Test Address details are required to configure successfully.
Enter Credentials
Enter Credential Name: Choose a name of your choice for the set of credentials to be added.
Enter SMTP Host: Enter an SMTP Host for the credentials to be added.
Enter SMTP Port: Enter an SMTP Port for the credentials to be added.
Enter SMTP Username: Enter an SMTP Username for the credentials to be added.
Enter SMTP Password: Enter an SMTP Password for the credentials to be added.
Enter From Address: Enter an email address for the email to be sent from.
Enter Test Address: Enter an email address to test the email address to be checked.
Select company: To map these credentials to the company, please select Associated Company from the dropdown.
SSL and TLS status:-
How do I set up an SSL & TLS email?
To get your IMAP Server: Log in to your Panel >> Email Accounts >> Select More from the Actions on any E-Mail account >> Configure Email Account >> Browse down to Manual Settings >> Secure SSL/TLS Settings (Recommended) >> Incoming Server: This is the information you are looking for.
Once all the below details are provided, SAVE the data. Likewise, can add multiple credentials in this section using the '+' sign.
When the credentials are added, an option to add the default template is seen.
Instead of selecting each time for ticket creation in the integration action, we can add a default template here for a particular integration.
In the Default template, Enter the Email IDs, email address that email to send from, send reply to Email.
Click on Save once all the fields are provided.
The next step is to map local companies in CyberCNS to Email Integration companies corresponding to the selected domain.
Company Mapping
Multiple companies can be mapped using company mapping.
Click on Company Mapping.
Choose Email Credentials from the dropdown and click on + Add to add Integration Mapping.
In case the local company is already created to be mapped with Email, then select Map Existing Company to Email company and click on Add.
As shown in the below image, select the Local company by using a dropdown as per the requirement.
Click on Finish to map all the selected Email companies.
This completes the Email Integration.