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What are Solutions? Solutions, also known as the Remediation Plan. |
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Global Solutions - Table of Contents
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Global Solutions - Overview
Remediation Plan
Access the remediation plan for all your companies and assets, including recommended actions and links to fixes based on scanned assets vulnerability data. This includes the Action, Product, EPSS Score, Fix, Vulnerability, Severity, Companies, OS Name, and Affected Assets.
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Remediation Plan - View/Download Evidence
Tap on the Affected Assets number to see and download the Evidence details.
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Remediation Plan - Filtering Online vs Offline Assets
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You can use the drop-down to select any companies you want to include in the Remediation Plan data.
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Tap on the Affected Assets count to download and see Evidence.
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Remediation Velocity
Tap to view how quickly problems are being remediated by the Company and Application based on a set of days that include 0 to 7 Days, 8 to 15 Days, 16 to 30 Days, and > 30 Days.
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Global Solutions - Side Navigation Toolbar Overview
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Remediated Records - displays historical data for remediated records on assets.
Jobs - displays historical and active scan jobs.
Alerts - displays the system events in a timeline style.
Global Solutions - Side Navigation Toolbar Actions
From the Remediation Plan screen, your side navigation toolbar actions include Remediated Records and the standard Jobs and Dashboard options.
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Remediated Records
Tap here to view historical data for remediated records, including Name, Full Name, Version, Total Vulnerabilities, Critical, High, Medium, Low, and Remediated On data fields.
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Jobs
See historical/active job history across all companies.
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Global Solutions - Details
The remediation plan's column headers include Action, Product, EPSS Score, Fix, Vulnerability, Severity, Companies, OS Name, and Affected Assets.
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Action Types
Displays the action type to remediate the vulnerability. This includes OS Update, Software Patch, and Update.
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Product
Displays the name of the product that requires remediation plan attention/action.
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EPSS Scoring
Displays the Exploit Prediction Scoring System (EPSS) Score for the product's vulnerabilities. To learn more about EPSS Scoring, you can visit here: https://www.first.org/epss/
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Fix
To help you remediate the vulnerability, we recommend the version or fix you should use. This recommendation includes a hyperlink that directs you to the download page, KB, or related support documentation. You can also find this link in the content of the alert when it is sent through an integration channel, such as a ticket creation (PSA) or email.
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Vulnerability Count
Displays the total count of vulnerabilities for the affected product line.
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Vulnerability by Severity
Vulnerabilities by Severity, including Critical, High, Medium, and Low.
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Critical
Displays the count of vulnerabilities by severity of critical.
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High
Displays the count of vulnerabilities by severity of high.
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Medium
Displays the count of vulnerabilities by severity of medium.
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Low
Displays the count of vulnerabilities by severity of low.
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Companies
Displays the count of companies recommended for the product action line.
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OS Name
Displays the affected product's Operating System.
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Affected Assets
Displays the count of affected assets by the action product line.
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Clicking on the Affected Asset count displays assets by Host Name, Importance, IP, and Company Name.
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You can use the ‘Filter by Severity’ option to view the data filtered by the selected Severity level.
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Remediated Records
You can tap to view any fixed records stored in the system. These fixes will cover issues resolved by ConnectSecure agents and any other tools used to address problems. This can involve your own RMM tools, technical resources, or other platforms performing remediation actions. Once the problem is fixed, it will be recorded here.
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Suppressed Records
Tap here to view any of the problems that have been set for suppression.
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Suppress Problem(s)
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Unsuppress Problem(s)
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Global Solutions - Action Toolbar Overview
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Global Solutions - Action Toolbar Actions
Jobs
Tap to view the global historical jobs.
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Alerts
Set a date range to view the System Events and asset timeline.
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Info
Tap to view the Getting Started wizard; see the link below for additional information.
V4 Getting Started In App Info
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Help Link
Tap to view the corresponding Company Problems KB.
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Global Solutions View Switching - Global to Company
We have simplified switching between Global and Company Remediation Plans by changing the Company value in the top-right corner of the drop-down menu. Select any company, and the list will automatically update with filtered information.
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Need Support?
Contact our support team by sending an email to support@connectsecure.com or by visiting our Partner Portal, where you can create, view, and manage your tickets.
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