Jira - Overview
The Jira integration sends alerts from ConnectSecure to the Jira ticketing system.
ConnectSecure Setup
Navigate to Global > Settings > Integrations and tap the Jira tile under the Alerts category.
Field Name | Description / General Use |
|---|---|
Name | Choose a name of your choice to describe/define the integration |
Jira Server | When adding, enter the Jira server URL for your Jira instance, including the ‘https://’ prefix. |
Jira Email | Enter the email ID for the credentials used for Jira auth |
Jira API Key | Enter the Jira API key; see ‘Generating Jira API Key’ below |
Jira Project | Enter the numeric value of your Jira project |
Jira Issue Type | Enter the numeric value of your issue type |
Select Associated Company | Select a company to use, or leave blank for all |
Jira Setup
Generating Jira API Key
Log in to your Jira account.
Click on the User avatar icon and choose Manage Account.
Tap the Security header tab and choose the ‘Create and manage API tokens’ link.
Tap on the ‘Create API token' button.
Give the API token a Label of your choice, IE: ConnectSecure V4, and tap Create.
View and/or Copy the API token used in the ConnectSecure portal setup.
You will see the token details once you close.
🏁 Jira API Token Generation Completed
ConnectSecure Setup
Credentials
Complete the required fields; see Jira Setup above for information on obtaining the API key.
Event Set
You can use the standard Event Sets for optional alerting; this is not required for mapping companies.
Each category has its unique set of Event Sets listed; tap the menu and enable with checkboxes.
Integration Rules
You must have ‘Event Set’ configured to link to an Integration Rule
Tap the Add button, give the rule a name, and select from the Event Set drop-down.
The Event Set and Integration Rules work together to create the alerting.
Company Mapping
Manage the mapping between the Local (ConnectSecure) Company and your Integration (Jira) Company; using the Create Ticket or Event Set & Integration Rules is not required.
Use the three-dot Action menu to Edit, Delete, or Copy Settings from an existing mapping.
Tap the Add button to create a new company mapping.
Select the Local Company from ConnectSecure, and tap the Add button.
Once you add Company Mappings, you can tap the Finish button to complete.
Need Support?
Contact our support team by sending an email to support@connectsecure.com or by visiting our Partner Portal, where you can create, view, and manage your tickets.
https://cybercns.freshdesk.com/en/support/login
