Kaseya BMS Integration

CyberCNS supports Kaseya PSA integration to add value to partners using existing ticketing system functionality. This integration can be used primarily to notify and manage security assessments reported by CyberCNS.

Select Integration

This screen will likely change as we add more integrations.

Navigate to Global Settings(⚙) > Integrations and choose Kaseya from the integrations listed here.

It will lead to add credentials for your Kaseya Instance. Provide details as requested by clicking on the '+' sign.

Enter Credentials

Enter Credential Name: Choose a name of your choice for the credentials to be added.
Enter UserName: Enter a Kaseya Username for the credentials to be added.
Enter Password: Enter the Kaseya Password name for the credentials to be added.
Enter Domain: Enter the Kaseya Domain name for the credentials to be added.
Enter Tenant Name: Enter the Tenant Name of the domain.

🔸 How to set up the Kaseya credentials, refer to this link https://helpdesk.kaseya.com/hc/en-gb/articles/360015206778-Getting-Started-with-your-PSA-tenant.

Once all the below details are provided, SAVE the data. Likewise, can add multiple credentials in this section using the '+' sign.

The next step is to map local companies in CyberCNS to Kaseya companies corresponding to the selected domain.

Company Mapping

In Company Mapping there are three rules to be set. Those are Event Set, Integration Profile, and Manage Company Mapping.
Under the Event Set, click on +Add to add the Alert Rule.

Here set of Events are to be set to get notified on. Those events are categorised under Agent, Company, Asset, Ports, Remediation, and AD Audit.
Enter the Event Name and select the category of an Events as required.

Every Category has a set of events/alerts under them which needs to be selected as per requirements.

e.g. Asset category has below listed alerts and selection of all or any is allowed.

For Remediation category, selection of Remediation by company OR Remediation by Assets OR Remediation by Product is allowed.

Once the above details are selected, click on Save.

There is an option to Edit, Delete and Set as default for the Notification Rules using the Action column. The listed Notification Rule can be edited and deleted if needed.

For settings the created Event as default, select the option Set as Default.

To confirm the set as the default action, select Yes or No in the confirmation dialogue box.
Once the event is set to default, under Is Default column the status can be seen.

Integration Profile

Users will be able to set notification rules from integrations right away for conditions listed under it.

Under the Integration Profile, click on +Add to add the Integration Rule.

Enter the Name, Select the credential and fill out all of the required fields in the Integration Parameters.
Once the below details are provided, click on Save.

There is an option to Edit, Delete and Set as default under the Integration Rules using the Action column. The listed Integration Rule can be edited and deleted if needed.

For setting the newly created Event as the default, select the option Set as Default.

To confirm the Set as the default action, select Yes or No in the confirmation dialogue box.

Manage Company Mapping

Click on Manage Company Mapping.
Choose Kaseya Credentials from the dropdown and click on + Add to add Integration Mapping for specific companies.
In New Company Mapping, choose the Kaseya Credential which are listed. (These are to be added under Integration section for Kaseya)

One of these two options could be selected

🔸 Import Companies from Kaseya:- To import multiple companies listed under Kaseya to CyberCNS at a time.

🔹 Map Existing Company to a Kaseya company:- To map an existing company in CyberCNS to the existing company under kaseya.

To import multiple companies from Kaseya, choose Import Companies from Kaseya, and click on Next.

In the below image, the company can be searched using the search option given.
The Page Size shows the rows per page that can be displayed for search results and the Page shows the number of pages that can be displayed for a search result.
Click on Get Companies to show the list of the companies as requested in the search column.
Once searched as per the choice or the requirement it displays the search result in the Select Companies dropdown.
In case you want to manually search the company, you can simply click on the drop-down of Kaseya Companies and it will list all companies available under Kaseya.

Once the company is selected, it shows as an additional entry below. It can be deleted or click on Next to proceed further.

Now click on Finish to import all the selected Kaseya companies. This completes importing companies from Kaseya.

Click on +Add to Map Existing Company to Kaseya company.

In case the local company is already created in CyberCNS is to be mapped with Kaseya company, then select Map Existing Company to Kaseya company and click on Next.

As shown in the below image, select the Local company and Kaseya company by using a dropdown or with the search bar as per the requirement.
Once the company is selected click on ‘Add' to select the company and click on Finish to map all the selected Kaseya companies.

Please choose/select No Notification option only if no notification are required using this integration and click Add.
Once all the fields are provided, click on Finish.

Selected companies are shown in the image below, along with details such as Existing Company Name, Company Name, and Mapped Date.
Using the Action column, you can delete the integration mapping. Any mapping can be removed as and when necessary.

This completes the documentation of Kaseya Integration.