V3 to V4 Replication Information

ConnectSecure has stopped automatically deploying and replicating your CyberCNS V3 data
You can use the replicate command from the V3 portal to deploy V4 agents
If you prefer to have your data automatically replicated by the ConnectSecure Team, just send in an email to support@connectsecure.com and let us know
The replication process does not include or support incremental update

Replication ability built for On Premise V3 to V4 SaaS; contact our team for details.

ConnectSecure V4 Agent Prerequisites

Please visit the link below to view the V4 agent prerequisites to confirm compability and runtime requirements to ensure a fully functional agent: Agent Configurations

Your ConnectSecure tenant information is under the Info icon shown below.

This will include your Tenant Name, Base URL, POD (Region), Welcome information, and Documentation Links library.

Replication Status ⚙️

You can check the status of your replication directly inside the new V4 portal by clicking the user avatar and selecting Replication Status. This process can take 24 to 48 hours to complete and will only include the online agents; offline agents must be re-tried when they are online.

Based on the last sync, this will display the menu that shows your Companies, Total Replicated, Total Pending, and Total Offline.

You can start replication on any Probe or LightWeight agents from within the V3 portal (*.mycybercns.com) by selecting them using the checkbox, tapping Global Actions, and choosing Start Replication.

Otherwise, you can use the FULL COMPANY SYNC OPTION listed below:

NOTE: This action runs the replication for ALL companies.

Replication Details (What is Replicating?)

When migrating a company from the V3 to the V4 portal, please see the table below for a list of the configurations, features, and settings that will automatically be replicated and what will not.

Pass = indicates the feature will be replicated automatically in V4

🔴 Not Replicating = indicates the feature is not replicated and must be reconfigured in V4

General Information	Status
Tenant Mapping	Pass
Company replication	Pass
Company replication Set of 10	Pass
Company Mapping	Pass
Company Details	Pass
Company Description and Details	Pass
User replication & Roles	Status
All users should migrate from V3 to V4	Pass
Users with Admin should remain as Admin	Pass
Users with Custom Roles should be set as No-Role	Pass
Users with ITADMIN and allowed companies should remain the same in V4	Pass
Users with ITADMIN and denied companies should remain the same in V4	Pass
Users with ITADMIN should remain as ITADMIN	Pass
Users with No-Role should remain as No-Role	Pass
Users with Read Only will be given Viewer access	Pass
Verify Email Being Received	Pass
SSO Login & Users	Status
Authentication Providers	🔴 Not Replicating
Agent replication	Status
After replication V3 & V4, agents should be running	Pass
Agent Credentials Encryption and decryption should happen as in V3	Pass
Agent Credentials should map to the same agent	Pass
Agent details and the last scanned time should be replicated	Pass
Agents should receive a new agent installation job	Pass
Lightweight agent: No need to download probe dependencies	Pass
Probe: Download all dependencies	Pass
Discovery Settings and Credentials	Status
Firewall credentials should be as firewall OS	Pass
Migrate all sets of credentials	Pass
Migrate both exclude and include discovery settings	Pass
Company Settings	Status
AD audit tag	Pass
Agent deprecation	Pass
Asset deprecation	Pass
Backup software	Pass
Default tags	Pass
Deprecated asset retention period	Pass
EDR application	Pass
Manage tags	Pass
Patching status	Pass
Ports policy settings: Exclude and include ports	Pass
Suppress vulnerabilities	Pass
Integrations	Status
Alerts: Check credentials and company mappings	Pass
Associated company and agent for firewall	Pass
Azure AD section: Verify credentials set, company mappings, sync option	Pass
Company mappings	Pass
Credentials replication for all integrations	Pass
Email: Check credentials and company mappings	Pass
Firewall: Check credentials and associated company; also, check credentials updated as firewallOS under the Agent credentials section	Pass
ALL Integrations > Event Sets (Includes Alert, Email, PSA, RMM)	🔴 Not Replicating
Nucleus security: Check credentials & company mappings	Pass
PSA: Check the Credentials section and credentials profile count, Integration profile, and Manage company mappings	Pass
PII Scan Profile	Status
PII scan profile Global	Pass
PII scan profile replication: Map to the same agents as V3	Pass
External Scan Profiles & Configurations	Status
Configuration Settings (Discovery Settings) replication	Pass
External scan profile replication	Pass
Service detection settings: Exclude from replication	Pass
Attack Surface Mapper	Status
Attack Surface Mapper Profile	Pass
Assets	Status
Check updated assets	Pass
Probe: Initiate Full scan and verify agent; for DC machines, check Ad data	Pass
Application Baseline Rules	Status
Company- Appbaseline profile	Pass
Global- Appbaseline profile	Pass
Schedulers	Pass
Deprecated Agents	🔴 Not Migrating
One Time Assessments	🔴 Not Migrating
Global Settings	Pass
Agent Deprecation Days	Pass
Asset Deprecation days	Pass
Backup Software	Pass
Custom Domain Name	Pass
Default Tags	Pass
Deprecated Asset Retention Period	Pass
EDR Applications Excluded	Pass
Excluded Ports	Pass
Insecure Ports	Pass
Manage Tags	Pass
Patching Status	Pass
Select Date Format	Pass
Session Timeout	Pass
Suppress Vulnerabilities Days for Microsoft Patches	Pass
Timezone Settings	Pass
White Label Settings	Pass

Post Replication Updates

Here are some items to consider once the replication is completed.

Login to the V4 portal and verify company data and settings (report any issues to our Support Team)
- Verify Agents, Companies, Discovery Settings, Schedulers, Mappings, Integrations, etc….
Reconfigure Authentication Providers (login methods) since they are not replicated.
Update any agent installation automation, maintenance, or scripting; the new URL for RMM or scripting installation should use the URL below.

https://configuration.myconnectsecure.com/api/v4/configuration/agentlink?ostype=windows

Ready to Offboard the V3 Portal?

Check out the KB here to decommission the V3 portal: https://cybercns.atlassian.net/wiki/x/HAAwgw

Need Support? 🤔

You can contact our support team by emailing support@connectsecure.com or visiting our Support Portal at cybercns.freshdesk.com

Please let us know your tenant/domain name if you request assistance.