CyberCNS has out-of-the-box integration support for Jira Software. This will help with creating tickets on Jira.
Navigate to Global Settings(⚙) > Integrations and choose Jira from the integrations listed here.
It will lead you to add credentials for your Jira Instance. Provide details as requested.
Enter Credentials
Enter Credential Name: Choose a name of your choice for the credentials to be added.
Enter Jira Server: Enter a Jira Server for the credentials to be added.
🔹 Jira server URL:
→ The "Server URL" will be the full URL of your Jira instance, including the "https://" prefix.
3. Enter Jira Email: Enter the Jira Email ID for the credentials to be added.
4. Enter Jira API Key: Enter the Jira API Key for the credentials to be added.
🔸 To get the API key in the Jira account:
Log in to your Jira account.
Click on your user icon in the top right corner and select "Manage Account".
Under the "Security" section, click on "Create and manage API tokens."
Click on "Create API token" and follow the prompts to generate a token. This token will be your "Authentication Token" that you'll need for API requests.
5. Enter Jira Project: Enter the Jira Project for the credentials to be added.
6. Enter Jira Issue Type: Enter the Jira Issue Type for the credentials to be added.
7. Select an associated company: To map these credentials to the company, please select Associated Company from the dropdown.
Once all the below details are provided, SAVE the data. Likewise, can add multiple credentials in this section using the '+' sign.
Company Mapping
In Company Mapping events for alerting are to be set by using Event Set, Integration Profile, and Manage Company Mapping.
Event Set
Under the Event Set, click on +Add to add the Alert Rule.
Here a set of Events is to be set to get notified for. Those events are categorized as Agent, Company, Asset, Ports, Remediation, Vulnerability, Azureerror, AD Audit, Azure AD Audit and Unquoted Service Path. Every category will have certain events which can be set.
Enter the Event Name and select the category and an Event/s as required.
Every Category has a set of events/alerts under them which can be selected as per the requirement.
e.g. Asset category has below-listed alerts and selection of all or any is allowed.
The Ports category, has the below-listed alerts, and the selection of all or anyone is allowed.
For the Remediation category, selection of Remediation by Company OR Remediation by Assets OR Remediation by Product, Remediation by Asset and Product is allowed, and Enable Remediation for Critical and High Severity(Select any one of them).
To Enable Tickets for Remediations with EPSS, one of the Remediation plan need to be selected from the Remediation Group.
For the Vulnerability & Azure error category, the below-listed alert, and selection is allowed.
For the AD Audit category, the below-listed alerts are available and selection of all or any is allowed. (Make sure to select the needed as it will create tickets based on the events)
For the Azure AD Audit & Unquoted service path, the below-listed alert and selections are allowed.
For the Reports, the below-listed alerts and selections are allowed.
Once the above details are selected, click on Save.
There is an option to Edit, Delete and set as default for the Alert Rules using the Action column. The listed Alert Rule can be edited and deleted if needed.
For setting the created Event as default, select the option Set as Default.
To confirm the Set as a default action, select Yes or No in the confirmation dialogue box.
Once the event is set to default, under Is Default column, the status Yes can be seen.
Integration Profile
Users will be able to set Alerting rules from integrations right away for conditions listed under it.
Under the Integration Profile, click on +Add to add the Integration Rule.
Enter the Name, Select the credential, and fill out all of the required fields in the Integration Parameters.
Once the below details are provided, click on Save.
There is an option to Edit, Delete and Set as default under the Integration Rules using the Action column. The listed Integration Rule can be edited and deleted if needed.
For setting the newly created Event as the default, select the option Set as Default.
To confirm the Set as default, select Yes or No in the confirmation dialogue box.
Manage Company Mapping
Click on Manage Company Mapping.
Choose Jira Credentials from the dropdown and click on + Add to add Integration Mapping for specific companies.
In New Company Mapping, choose the Jira Credential which is listed. (These are to be added under the Integration> Credentials section for Jira).
In case the local company is already created in CyberCNS and is to be mapped with ConnectWise company, then select Map Existing Company to Jira company and click on Next.
As shown in the below image, select the Local company( CyberCNS) by using a dropdown or with the search bar as per the requirement so it will map the companies accordingly.
Please choose/select the Pause Ticket Creation option only if no notifications are required using this integration and click Add.
Please choose/select Enable Jira ALerts option only if asset configurations are required using this integration and click Enable.
Once the Jira alerts are enabled, select the Event Set, and the Integration Profile, and click on '+' to add the record.
Delete the Integration profile in case not required using the bin icon as shown below.
Click on Add to see all the details of the selected fields and click on Finish.
Once all the fields are provided, Click on Finish to map all the selected Jira companies.
Delete the company record in case not required using the bin icon as shown below.
Selected companies are shown in the image below, along with details such as Existing Company Name, Company Name, Event Set, Integration Profile, Pause Ticket Creation, and Mapped Date.
Here click on Copy Settings to Copy the company mapping settings to other company mappings.
To copy the settings, select the desired company mappings and click on Update. This will copy the event set, integration profile, and ticket creation fields from the source company mapping to the selected target company mappings.
Using the Action column can edit or delete the integration mapping. Any mapping can be edited or deleted, whenever necessary.
This completes the documentation of Jira Integration.