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Feature Requests and Roadmap

Feature Requests and Roadmap

We use our public Feature Request Portal (Canny) to collect, prioritize, and track product enhancements.

Feature Portal: https://features.connectsecure.com

Alternate URL: https://connectsecure.canny.io

You can view all requests without an account.

To submit new requests, comment, or vote, you’ll need to register for a free Canny account.

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Creating New Feature Requests

Boards are the categories the features are organized into

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  • You can now complete the fields to make a new post. Fill out the description, details, optional attachments, and then tap the Create Post.

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We encourage attachments, screenshots, and anything to help clarify the request.

  • Your post is now public. You will automatically have an upvote on your own post and others can now upvote this request. Comments are optional, but open to public as well. If you own the post, you will see options to Edit or Delete.

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  • If your post makes it to the roadmap, you will see the status show as Planned, In Progress, or Released based on it’s progress.

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  • It will also show in the roadmap sections based on current status.

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  • Once the status of your request changes, you will get notified via email if you are part of the post.

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Search and Comment Existing Requests

Use the Search in the top right corner of the Roadmap view to search across all boards and all open requests.

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Tap on any of the findings to see the details and make comments and/or upvote. You will also see the # of votes on the request from the search query view.

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You can comment or upvote from the post details.

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Upvoting Requests

Just a simple click on the vote count will cast your upvote. Tap again to ‘unvote’.

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You can also upvote directly on requests from the roadmap at the bottom.

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Need Help? Have a Bug? Get Support Instead

Our support team is here to help. Use one of three options to start a support request.

  1. Email to support@connectsecure.com and a ticket will be created automatically and our team will follow up via email.

  2. Login to our Freshdesk partner portal at https://cybercns.freshdesk.com to create and manage your own support tickets with us.

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  1. Connect with us on Live Chat: www.connectsecure.com and tap on the Chat with ConnectSecure Support link in the bottom right corner.