ALERT: Jira

https://www.atlassian.com/software/jira

Jira - Overview

The Jira integration sends alerts from ConnectSecure to the Jira ticketing system.


ConnectSecure Setup

Navigate to Global > Settings > Integrations and tap the Jira tile under the Alerts category.

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Field Name

Description / General Use

Field Name

Description / General Use

Name

Choose a name of your choice to describe/define the integration

Jira Server

When adding, enter the Jira server URL for your Jira instance, including the ‘https://’ prefix.

Jira Email

Enter the email ID for the credentials used for Jira auth

Jira API Key

Enter the Jira API key; see ‘Generating Jira API Key’ below

Jira Project

Enter the numeric value of your Jira project

Jira Issue Type

Enter the numeric value of your issue type

Select Associated Company

Select a company to use, or leave blank for all


Jira Setup

Generating Jira API Key

  1. Log in to your Jira account.

  2. Click on the User avatar icon and choose Manage Account.

  1. Tap the Security header tab and choose the ‘Create and manage API tokens’ link.

  1. Tap on the ‘Create API token' button.

  1. Give the API token a Label of your choice, IE: ConnectSecure V4, and tap Create.

  1. View and/or Copy the API token used in the ConnectSecure portal setup.

You will see the token details once you close.

Jira API Token Generation Completed


ConnectSecure Setup

Credentials

Complete the required fields; see Jira Setup above for information on obtaining the API key.


Event Set

You can use the standard Event Sets for optional alerting; this is not required for mapping companies.

Each category has its unique set of Event Sets listed; tap the menu and enable with checkboxes.


Integration Rules

You must have ‘Event Set’ configured to link to an Integration Rule

Tap the Add button, give the rule a name, and select from the Event Set drop-down.

The Event Set and Integration Rules work together to create the alerting.


Company Mapping

Manage the mapping between the Local (ConnectSecure) Company and your Integration (Jira) Company; using the Create Ticket or Event Set & Integration Rules is not required.

Use the three-dot Action menu to Edit, Delete, or Copy Settings from an existing mapping.

Tap the Add button to create a new company mapping.

Select the Local Company from ConnectSecure, and tap the Add button.

Once you add Company Mappings, you can tap the Finish button to complete.


Need Support?

Contact our support team by sending an email to support@connectsecure.com or by visiting our Partner Portal, where you can create, view, and manage your tickets.

https://cybercns.freshdesk.com/en/support/login