Please note the MSSP Portal is currently in BETA as of August 1st, 2024 To request access, please send an email to support@connectsecure.com and request the MSSP Portal access |
USE CASE: The ConnectSecure MSSP Portal allows managed security service providers to manage other MSPs in a multi-tenant dashboard manager, as shown below. The MSSP will be billed for any tenants and agent(s) deployed based on pricing tiers. |
Access the MSSP Portal at https://msspportal.myconnectsecure.com and enter your MSSP Tenant name.
The Global dashboard is divided into three main sections, highlighted below.
Inventory
Vulnerabilities
MSPs
Total Tenants = the count of total added tenants in the MSSP portal
Total Companies = the count of total added companies in the MSSP portal; a company is added into a tenant (IE, tenant/company)
Probe Agents = the count of installed Probe Agents
Lightweight Agents = the count of installed Lightweight Agents
Probe Discovered Assets = the count of Assets discovered by a Probe Agent full or network scan
External Assets = the count of External Assets (these assets do not have agents installed)
Total Vulnerabilities = sum of all discovered vulnerabilities for each severity group
Critical = total count of vulnerabilities with the severity of critical
High = total count of vulnerabilities with the severity of high
Medium = total count of vulnerabilities with the severity of medium
Low = total count of vulnerabilities with the severity of low
First Name, Last Name = user-defined first and last name
Tenant Name = displays the name of the ConnectSecure tenant with a hyperlink for quick login
Email = displays the defined email for login to the created tenant
Companies = displays the count of companies created in the tenant
Lightweight Agents = displays the count of Lightweight agents installed in the tenant
Probe Agents = displays the count of Probe agents installed in the tenant
Active Assets = displays the count of Probe Discovered Assets in the tenant
External Assets = displays the count of External Assets in the tenant
Total Vulnerabilities = sum of all discovered vulnerabilities for each severity group
Critical = displays the total count of vulnerabilities with the severity of critical
High = displays the total count of vulnerabilities with the severity of high
Medium = displays the total count of vulnerabilities with the severity of medium
Low = displays the total count of vulnerabilities with the severity of low
Request Access = displays the user’s activation status as Pending or Approved
Action = tap the three-dot Action menu to see the Details of the tenant or Remove the tenant from the portal
When clicking the ‘Add MSP’ button, if the Tenant Email ID is already associated with an MSSP, the ‘Tenant already associated to mssp’ error will be displayed.  If the EMAIL ID or Tenant Name are not found, then the following error is displayed:  Please send an email to support@connectsecure.com to get help with this. |
From the Global dashboard, click the ‘Add MSP’ button to create a new tenant and send user invites.
Enter an email address and the tenant's name, then tap the Save button.
Once you have sent the approval invite for the newly added MSP tenant, the Request Status will be displayed as ‘PENDING APPROVAL.’
The MSP end-user will receive an email with the ‘MSSP Approval Request' as shown below.
The MSP end-user can approve this request directly from within their ConnectSecure portal by tapping on the bell-icon notification, as shown here:
Tapping on the Approve button will result in the MSSP Request approval reason; this is required:
Enter the approval Reason and tap on Yes; otherwise, click Cancel to stop.
The MSP Dashboard should now show the MSP tenant as APPROVED. Company details, inventory, and vulnerability information should now be available.
Use the company selector drop-down to switch from the Global view to the MSP view.
Once selected, view the details for the MSP tenant, including inventory and vulnerability data.
Tap on the Total Companies tile to view details within the MSP tenant, including Company Name, Probe and Lightweight Agent Counts, Probe Discovered Assets Count, External Assets Count, Total Vulnerabilities, and Severity Counts.
To access the available Settings, navigate to Global, then tap the Settings button on the header.
Tap the Edit button to customize the Page Title, Footer Content, and Logos for light and dark mode.
Contact our support team by sending an email to support@connectsecure.com or by visiting our Partner Portal, where you can create, view, and manage your tickets.
https://cybercns.freshdesk.com/en/support/login
