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Agents

Agents

Owned by Ryan Seymour, created
Last updated: Feb 14, 2025
6 min read

You can find this module at the Global and Company levels.

Agents form the foundation of the ConnectSecure vulnerability management platform. They are installed on endpoints, such as workstations and servers, executing a range of compliance, security, and vulnerability scanning processes.

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Table of Contents

Agents - Details

Access the Agents from the Overview category.

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Global Agent Details

This is where you can view all agents across all companies. Agents are categorized automatically into the Probe Agents, LightWeight Agents, and Deprecated Agents categories.

Lightweight Agent: This is an agent installed on a single endpoint (a workstation or a server) that scans only the local endpoint where it is installed.

Probe Agent = This is an agent installed on a single endpoint (a workstation or a server) that scans itself and can scan any attached discovery settings that define the network segment(s).

Deprecated Agent = This is for ‘inactive’ agents no longer checking in after 90 days by default.

Please check out the https://cybercns.atlassian.net/wiki/x/nYA_ffor full details on the Agent Types.

Agent Commands

You can run agent commands to a single agent by tapping the three-dot Action menu.

Agent Command

Description

Agent Command

Description

Map Discovery & Credentials

Controls the probe agent network segment(s) and credentials; this is found at the Company level > Discovery settings.

Reset Agent Configuration

Select to reset the Agent configuration back to the different settings like Reset AD Data, Update Agent, and Reset Agent.

Dependency Status

Select to view the agent’s dependency status. If any of these are failing, your agents may not be communicating correctly, and you should contact our support team for help.

Scan

Start a Compliance or LightWeight scan

Uninstall

Uninstall the agent

Deprecate

Deprecate the agent

Start Debug

Select to start the debugging process, which is generally used for advanced troubleshooting by our support team.

End Debug

Select to end the debugging process.

Fetch Logs

Select to start the fetch logs process; this can take about 5 minutes to complete; use the Download Logs option to obtain.

Restart Agent

Select to restart the agent; this will restart the CyberCNSAgent service.

Download Logs

Download the fetched logs; see Fetch Logs above.

Global Agent Actions

If you want to send agent commands to multiple agents, use the checkbox to illuminate the Global Actions button on the toolbar.

Global Action

Description

Global Action

Description

Reset Agent Configuration

  • Reset AD Data - clears AD data and resyncs fresh

  • Update Agent - forces the Agent Version to update

  • Reset Agent - clears agent data from portal and resyncs fresh

Scan

Start a Compliance or LightWeight Agent Scan

Uninstall

Uninstall the agent

Deprecate

Send agent to Deprecated Agents manually

Company Agent Details

Switching from the Global to Company level filters the Agents to the selected company. You will also find similar options to issue Agent Commands using the three-dot Action menu or the checkbox to display the Global Actions.

The agent installer will also appear here. Please note it is not available from the global agent menu.

This is where you obtain the company-specific agent installer.

Agents - Toolbar Options

Discovery

This is where you store the company-based network discovery settings and credentials used with the probe agent for asset discovery and network scanning.

Supported address types for Discovery Settings include:

Address Type

Description / General Use

Example

Address Type

Description / General Use

Example

CIDR

(Classless Inter-Domain Routing)

Most commonly used for probe scanning, it allows you to scan a full set of host addresses based on the subnet mask configured

192.168.0.1/24

Domain

Scan just a domain name

https://connectsecure.com

IP Range

Scan a range of IP addresses

192.168.0.1 - 192.168.0.150

Static IP

Scan a single static IP address

17.25.50.123

Bulk Upload

Tap on the bulk upload option and download our template if you need to mass-add settings:

Edit or Delete

Tap the three-dot Action menu next to any existing record to Edit or Delete.

Credential Types

OS Types

Credential Type

OS Types

Credential Type

Windows

AD, Asset Credential

MacOS

Asset Credential

Linux

Asset Credential

VMWare

Asset Credential

SNMP

SNMP V1, SNMP V2, SNMP V3

Firewall OS

Firewall Credentials: this will require additional Firewall Type that includes Arista, Draytek, Fortigate, Lancom, Mikrotik, Opnsense, PFsense, Sonicwall_TZ, Sophos_UTM, Sophos_XG, and Watchguard

https://cybercns.atlassian.net/wiki/x/wICKfg

If you want to help us get additional firewall integrations, please email support@connectsecure.com and let our team know!

Mapping

You can view any of the Mapped Discovery Settings or Mapped Credentials here. These are the Discovery Settings that are mapped to your Probe Agents.

Tap on the three-dot Action menu to use the Delete option.

Jobs

Tap to view the company-based agent jobs.

Tap the Created or Update date timestamp to see additional job details.

Search

This CVE search enables you to look up a specific CVE. The assets table below shows any active assets that identify the vulnerability. Tap the asset's IP address to see its details.

Alerts

View our timeline style of System Events captured for each company. You can set an optional date filter range to target a specific date range of events.

Info

Tap here to view your V4 Getting Started Info.

https://cybercns.atlassian.net/wiki/x/MIDKfw

Help Link

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Click to access the related documentation page; this link is functional on all screens and will take you to the appropriate documentation page.

Layout Settings

Here, you can change the UI look and feel using various options, including the Theme for color, the Scheme for dark and light mode, the Layout for toolbar and module positions, and the toggle to set the table view default.

Get Support

Our support team is here to help. Use one of three options to start a support request.

  1. Email to support@connectsecure.com

  2. Login to our Freshdesk partner portal at https://cybercns.freshdesk.com