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What are Solutions?

Solutions, also known as the Remediation Plan.
This is your view on how to fix the Problems identified during scanning.

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Company Solutions - Table of Contents

Company Solutions - Overview

This view includes the Remediation Plan, Remediation Velocity, Remediated Records, and Suppressed Records.

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Company Solutions - Details

Remediation Plan

The Remediation Plan view provides your view of the detected Problems and offers the recommended KB/Fix to remediate the problem(s). This view includes the following fields: Action, Product, OS Name, EPSS Score, KB/Fix, Total Vulnerabilities, Severity, Affected Assets, and Ticket ID.

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Remediation Plan Action Types

  • OS Update = operating system patch needed; missing KB

  • Software Patch = application patch needed; not running the latest version

  • Uninstall = product is EOL or no longer supported; recommend to uninstall

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Field

Description

Action

Displays the Action Type defined by ConnectSecure to remediate the problem; this includes updating, uninstalling, software patching, and running a remediation script.

Product

Displays the name of the Product

EPSS Score

Displays the EPSS Score for the product (https://www.first.org/epss/)

KB/Fix

Displays the recommended KB or Fix for the affected product; the URLs provided in the link originate from the original OEM websites. ConnectSecure ensures the safety and accuracy of the "fix" links by always linking directly to known and official sources, such as the Microsoft KB.

Total Vulnerabilities

Displays the count of total vulnerabilities

Critical

Displays the count of critical vulnerabilities

High

Displays the count of high vulnerabilities

Medium

Displays the count of medium vulnerabilities

Low

Displays the count of low vulnerabilities

Affected Assets

Displays the count of affected assets by the product; tap on the count to see details and use the Evidence download options.

Ticket ID

Displays the associated TICKET ID if using PSA Integration

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Remediation Plan - View/Download Evidence

Tap on the Affected Assets number to see and download the Evidence details.

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Remediation Plan - Filtering Online vs Offline Assets

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Remediation Plan Actions

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Suppress

Select at least one of the Remediation Plan items using the checkbox with Global Actions or the three-dot Action menu.

Tap on the Suppress Option

Complete the Suppress Solutions required fields and tap the Save button to complete.

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Refer to the Problems Suppress KB for full details on using the Approval/Rejection of problems.

https://cybercns.atlassian.net/wiki/spaces/CVB/pages/2072151147/Company+Problems#Problems-Suppress

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Integration Action

If you have not configured an integration with ConnectSecure, the Integration Action menu will not work; please configure an integration and then visit these options.

Select at least one of the Remediation Plan items using the checkbox with Global Actions or the three-dot Action menu.

Tap on the Integration Action menu option.

Complete the Integration Action required fields, which include the Integration Mapping/Credential, Action, and Select Integration Profile.

This will create an alert based on your specified criteria.

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Remediation Velocity

Tap the Remediation Velocity section to view the Pending Remediation by Application multiline screen.

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This provides insight into the length of time vulnerabilities remain active in the system and how quickly remediation is taking place.

We group these based on a range of days.

  • 0-7 Days

  • 8-15 Days

  • 16-30 Days

  • > 30 Days

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Remediated Records

Tap to view the selected company's Remediated Records.

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You can download these in an Excel form using the download option:

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Suppressed Records

Tap to view the Suppressed problems. This includes the Problem Name, Reason, Suppression Request Sent Time, Suppression Status, Suppressed On Date/Time, Suppressed Until Date/Time, Assets, and Comments.

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Company Solutions - Action Toolbar Overview

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Company Solutions - Action Toolbar Actions

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Jobs

See historical/active job history across all companies, which includes Created Date-Time, Scan Type, Agent Name, Job Status, and Description fields.

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Alerts

Set a date range to view the System Events and asset timeline.

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Info

Tap to view the Getting Started wizard; see the link below for additional information.

V4 Getting Started In App Info

Company Solutions - View Switching

To quickly switch between companies or to the global option, tap on the top-right corner of the screen. You don't need to leave or reload the page as the system will do it dynamically with each option change.

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Need Support?

Contact our support team by sending an email to support@connectsecure.com or by visiting our Partner Portal, where you can create, view, and manage your tickets.

https://cybercns.freshdesk.com/en/support/login

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