What are Company Solutions?
Solutions, formerly known as the Remediation Plan. This is your view on how to go about fixing the problems identified during the scan(s). It includes the Action Type, Product Info, and other helpful insight you need to resolve the problems.
Company Solutions - Table of Contents
Company Solutions - Overview
This view includes two different sections: the Remediation Plan and Remediation Velocity.
Company Solutions - Details
Remediation Plan
The Remediation Plan view provides your view of the detected Problems and offers the recommended KB/Fix to remediate the problem(s). This view includes the following fields: Action, Product, OS Name, EPSS Score, KB/Fix, Total Vulnerabilities, Severity, Affected Assets, and Ticket ID.
Remediation Plan Action Types
OS Update = operating system patch needed; missing KB
Software Patch = application patch needed; not running latest version
Uninstall = product is EOL or no longer supported; recommend to uninstall
Field | Description |
|---|---|
Action | Displays the Action Type defined by ConnectSecure to remediate the problem; this includes updating, uninstall, software patch, and run remediation script |
Product | Displays the name of the Product |
EPSS Score | Displays the EPSS Score for the product (https://www.first.org/epss/) |
KB/Fix | Displays the recommended KB or Fix for the affected product |
Total Vulnerabilities | Displays the count of total vulnerabilities |
Critical | Displays the count of critical vulnerabilities |
High | Displays the count of high vulnerabilities |
Medium | Displays the count of medium vulnerabilities |
Low | Displays the count of low vulnerabilities |
Affected Assets | Displays the count of affected assets by the product |
Ticket ID | Displays the associated TICKET ID if using PSA Integration |
Remediation Velocity
Tap the Remediation Velocity section to view the Pending Remediation by Application multiline screen.
This provides insight into the length of time vulnerabilities remain active in the system and how quickly remediation is taking place.
We group these based on a range of days.
0-7 Days
8-15 Days
16-30 Days
> 30 Days
Remediated Records
Tap to view the selected company's Remediated Records. This includes the Name, Full Name, Asset Name, OS Name, Version Info, Publisher, Reason, and Date/Time Remediated On.
Suppressed Records
Tap to view the Suppressed problems. This includes the Problem Name, Reason, Suppression Request Sent Time, Suppression Status, Suppressed On Date/Time, Suppressed Until Date/Time, Assets, and Comments.
Company Solutions - Action Toolbar Overview
Suppress - tap to suppress a Problem (vulnerability) from the solutions screen.
Suppressed Records - tap to view historical data for all suppressed problems.
Remediated - tap to view historical data for all remediated problems.
Integration Action - tap to use the Short or Long Description with configured integration.
Jobs - tap to view historical data for Jobs.
Alerts - tap to view the System Events, timeline-style alerts.
Info - tap to view the Getting Started info.
Company Solutions - Action Toolbar Actions
Suppress
You must first select at least one of the Remediation Plan items using the checkbox, then tap the Suppress icon to set suppression parameters.
Refer to the Problems Suppress doc for full details on using the Approval/Rejection of problems.
https://cybercns.atlassian.net/wiki/spaces/CVB/pages/2072151147/Company+Problems#Problems-Suppress
Suppressed Records
Tap the Suppressed Records icon to view all of your company-level vulnerabilities that have been suppressed. This includes the Problem Name, Reason, Suppression Request Sent Time, Suppression Setatus, Suppresed On, and Suppresesed Till fields.
Remediated
Tap here to view historical data for remediated records, including Name, Full Name, Version, Total Vulnerabilities, Critical, High, Medium, Low, and Remediated On data fields.
Integration Action
Select at least one of the Remediation Plan records, then tap the Integration Action button and choose Long or Short Description.
Long Description = Host Name, Fix URL, Uninstall Path, Vulnerabilities Count, Source, Version
Short Description = Host Name, Fix URL, Uninstall Path, and Version
Jobs
See historical/active job history across all companies, which includes Created Date-Time, Scan Type, Agent Name, Job Status, and Description fields.
Alerts
Set a date range to view the System Events and asset timeline.
Getting Started
Tap to view the Getting Started wizard; see the link below for additional information.
V4 Getting Started In App Info
Company Solutions - View Switching
To quickly switch between companies or to the global option, simply tap on the top-right corner of the screen. You don't need to leave or reload the page as the system will do it dynamically with each option change.
Need Support?
Contact our support team by sending an email to support@connectsecure.com or by visiting our Partner Portal, where you can create, view, and manage your tickets.
https://cybercns.freshdesk.com/en/support/login
