CyberCNS has an ability to set up alerting.
Navigate to the Global View
Select the Integration where you want the alerts to be created.
We will go with ConnectWise for this example.
Make sure that you have added the credentials for the Integration.
If not then please refer to the documentation which explains how to do so for each Integration.
**Add the link for documentation to add credentials.
Continue with this documentation if you have already completed this step.
Select the Company Mapping tab and you will be able to see these tabs if the selected integration has the ability to receive alerts like a ticket, email or a any kind of message.
First tab is the event set where we will we can create different event sets for events that we want to apply the same setting on and map to an integration.
For the partners who have been using the Notification Rules.
The Notification Rules have been disabled now and cannot be edited.
We have migrated the existing notification rules to Event Set & Integration Profile in the new format and mapped it to the companies which it was applying to earlier.
If you face any issue with this then please contact support and we will resolve it ASAP.
Give a name to the event set and select the events that you want to apply similar setting for your integration.
Then click the save button at the bottom to save this.
This is done so that similar kind of events can be grouped to provide a similar setting like setting the priority to low in the PSAs.
Remediation Event Set
In the Remediation section there are five items.
The first four are
“Remediation By Company“, “Remediation By Asset“, “Remediation By Product“, “Remediation By Asset and Product“
Out of these four only one can be selected and it is recommended to select only 1 event from this for one company.
Remediation By Company - Groups the remediations by company and sends a single alert. If you are using a PSA then it will create a single alert for all the remediations in that company.
Remediation By Asset - Groups the remediations by Asset.
Remediation By Product - Groups the remediations by Product for the company.
Remediation By Asset and Product - Creates individual alert for each and every remediation.
If you are using a ticketing system like ConnectWise, then “Remediation By Asset and Product” it can create a huge number of tickets.
This depends on individual use case and interest of the User.
The last item in the Remediations list is “Enable Remediations for Critical and High severity”
This can be grouped with either of the first four to receive alerts for Remediations with high and critical severity.
The second tab is Integrations Settings tab
Click on the plus symbol to add a new integration profile.
Add your settings and then click on the Save button at the bottom to save it.
After adding the event set and the integration profile now we can add them to the company mapping for the integration that we have.
To do this go to the third tab, that is the Manage Company Mapping tab.
If you have not added a company mapping for the integration yet then click on the plus icon to add a new company mapping.
If you already have the company mapping that you want to apply the event set and integration profile to then click on edit in the action menu.
Select the event set and the integration profile in the Update section and click on update.
This is the final step. After this the alerts will be enabled for this company.
Note for Users already using Notification Rules for Remediation alerts.
The existing tickets will be closed and new tickets will be generated for the remediations.
This is done to be able to save the ticket info more precisely into the system like how the ticket is grouped and what all remediations are added to the ticket so that we can better manage the closure and update of the tickets through CyberCNS.
New tickets will be created in place for the closed ones.
Going further if the type of the remediation alert is changed example:
Earlier: Remediation by Asset
Now: Remediation By Product
Then the old tickets for Remediation By Asset will be closed by CyberCNS and new tickets for Remediation By Product will be created for the company.