CyberCNS supports SyncroMSP PSA integration to add value using existing ticketing system functionality. It can be used to notify and manage security assessments reported by CyberCNS.
Select integration
This screen will likely change as we add more integrations.
Navigate to Global Settings(🌐) > Integrations and choose SyncroMSP from the integrations listed here.
In the depicted image, can add credentials for your SyncroMSP instance. Please provide details as requested.
Enter Credentials
Enter Credential Name: Choose a name of your choice for the credential to be added.
Enter Domain: Enter the SyncroMSP Domain for the credential to be added. i.e.
xxxxx.syncromsp.comEnter API Key: Enter the API key for the credential to be added.
The below image shows the API permissions required by CyberCNS for API users in SYNCROMSP. Once these permissions are set correctly for API users, CyberCNS will be able to capture required data for companies/customers and tickets from SyncroMSP.
Once all the above details are provided, SAVE the data. Likewise, you can add multiple credentials in this section using the '+' sign.
When the credentials are added, an option to add the default template is seen.
Instead of selecting each time for ticket creation in the integration action, we can add a default template here for a particular integration.
In the Default template, Select status for Ticket Creation, Select Status For Ticket Closing, Priority Id, Problem Type, Tech User, and Select Ticket Form.
Click on Save once all the fields are selected.
Company Mapping
The next step is to map local companies in CyberCNS to SyncroMSP companies corresponding to the selected domain.
In New Company Mapping, choose the SyncroMSP Credential of your choice from the dropdown.
One of these two options could be selected,
🔸 Import Companies from SyncroMSP:- To import multiple companies at a time.
🔹 Map Existing Company to a SyncroMSP company:- To map an existing company to the SyncroMSP company.
To import multiple companies from SyncroMSP, choose Import Companies from SyncroMSP, and click on Next.
The company can be searched in the below image using the search option given.
The Page value shows the number of pages that can be displayed as a search result.
Click on Get Companies to show the list of the companies as requested in the search column.
Once searched as per the choice or the requirement it displays the search result in the Select Companies dropdown.
In case you want to manually search the company, can simply click on the drop-down of SyncroMSP Companies and it will list all companies available under SyncroMSP.
Once the company is selected, it shows as an additional entry below. It can be deleted or click on Next to proceed further.
Now click on Finish to import all the selected SyncroMSP companies. This completes importing companies from SyncroMSP.
In case the local company is already created to be mapped with SyncroMSP company, then select Map Existing Company to a SyncroMSP company and click on Next.
As shown in the below image, select the Local company and SyncroMSP company by using a dropdown or with the search bar as per the requirement.
Once the company is selected click on Add to select the company and click on Finish to map all the selected SyncroMSP companies.
In the below image, selected companies can be seen with the details such as Existing Company Name, Company Name, and Mapped Date.
There is an option to Delete the integration mapping using the Action column. Any company mapping can be deleted if needed.
Confirmation of Delete will be asked. In the Delete message Dialog Box click on Yes to remove the company from the mapping list.
Notification Rules
Users will be able to set notification rules from integrations right away for conditions listed under it.
Navigate to Notification Rules under an integration selected.
Enter the Rule Name and select the Company Name as required.
Once the company is selected, please click on Next.
Select the Event as required and click on Next.
Once you have chosen the Events, choose the appropriate subtype of that Event.
Select the credential and fill out all of the required fields in the Integration Parameters.
Once the below details are provided, click on Save.
There is an option to Edit and Delete the Notification Rules using the Action column. Listed Notification Rule can be edited and deleted if needed.
This completes the documentation of SyncroMSP Integration.