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Ticketing rules name has been changed to Ticketing Templates. |
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This feature allows you to add Ticketing Templates of your choice for formatting tickets and a choice of integration will help you use it for those platforms. |
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Choose the required company or select the All Companies option from the drop-down.
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Choose the Integration as required from the drop-down.
Multiple Integrations can also be selected.
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Now click on +Add to add the Events and choose the Events as requiredper the requirement.
ADAudit, AzureADAudit, Agent, Asset, Azureerror, Company, AssetManualTemplate, Ports, Remediation, UnquotedServicePath, and AD Audit vulnerability are the available Events.
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You can select the Sub Type of Select the sub-type from the drop-down of the event based on the events you've chosen.
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Enter the Event's Title and Description based on your needs.
Copy/ Add the Title Key to the Title as per the requirement and click on Save.
Enter the Event's Title and Description based on your needs.
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Copy/ Add the Keywords to add the Description as per the requirement and click on Save.
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Copy/ Add the Description Keys to add the Description as per the requirement and click on Save.
Manual Template
Manual Template Event set is an option for changing the default template used for creating Manual tickets for remediation.
Select Manual Template event as shown below.
Title Keys and Description keys can be added based on the requirement.
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After Creating this Ticketing Template, navigate to that particular company’s Remediation Plan.
Select the item for which ticket to be created and click on Integration Action and then Short and Long description keys as required.
This template can be used in the Remediation Plan for both Short Description and Long Descriptions.
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Manual Ticket Template can be used to Create and Update Tickets.
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The description from Manual Template will be applicable to both Manual Action Template and Default Action Template. Once Selected Click on Next.
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Enter all the required details and click on submit.
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The description of the created/updated ticket will be displayed under the selected Integration portal based on the provided Title, Description, and keywords in the ticketing rules.
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Font Formatting tools is not supported for Connectwise Integration. |
Click on delete to Delete the event form then event table and click on Save.
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The description of the ticket will be displayed under the selected Integration portal based on the provided Title, Description, and keywords in the ticketing rules.
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