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Here we have a set of Events, that you would like to get notified on. Those events are Agent, Company, Asset, Ports, Remediation, and AD Audit.
Enter the Event Name and select the Events as required.
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Every Category has a set of events/alerts under them which needs to be selected as per the requirement
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e.g. Asset category has below listed alerts and selection of all or any is allowed.
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For the Ports category, has the below listedbelow-listed alerts, and selectionthe the selection of all or any anyone is allowed.
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For the Remediation category, selection of Remediation by Company OR Remediation by Asset Assets OR Remediation by Product, Remediation by Asset and Product is allowed, and Enable Remediation for Critical and High Severity(Select any one of them to group the information accordingly).
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For the Vulnerability & Azure error category, below is the list, and selection of all or any is allowed.
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For the AD Audit category, below is the list of alerts that are available, and the selection of all or any is allowed. (Make sure to select the needed as it will create tickets based on the events).
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For the Azure AD Audit and Unquoted service path category, the below-listed alert, and selection is allowed.
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For the Reports, the below-listed alerts and selections are allowed.
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Choose the listed events to set up CyberCNS Alerting as required.
Choose the Vulnerability alerting events that should be notified on selected channels.
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Once the above details are selected, click on Save.
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There is an option to Edit, Delete, and Set as default for the Notification Rules using the Action column. The listed Notification Rule can be edited and deleted as needed.
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For setting the created Event as default, select the option Set as Default.
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To confirm the Set as default action, select Yes or No in the confirmation dialogue box.
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Once the event is set to default, under Is Default column the status can be seen.
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Under the Integration Profile, click on +Add to add the Integration Rule.
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Enter the Name, Select the credential and fill out all of the required fields in the Integration Parameters.
Once the below details are provided, click on Save.
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There is an option to Edit, Delete and Set as default under the Integration Rules using the Action column. The listed Integration Rule can be edited or deleted as needed.
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Click on Manage Company Mapping.
Choose Sherpadesk Credentials from the dropdown and click on + Add to add Integration Mapping for specific companies.
In New Company Mapping, choose the SyncroMSP Credentials which are listed. (These are to be added under the Integration section for SyncroMSP).
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One of these two options could be selected
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In the below image, the company can be searched using the search option given.
The Page Size shows the rows per page that can be displayed for search results and the Page shows the number of pages that can be displayed for a search result.
Click on Get Companies to show the list of the companies as requested in the search column.
Once searched as per the choice or the requirement it displays the search result in the Select Companies dropdown.
In case you want to manually search the company, you can simply click on the drop-down of Sherpadesk Companies and it will list all companies available under SyncroMSP.
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Once the company is selected, it shows as an additional entry below. It can be deleted or click on Next to proceed further.
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Now click on Finish to import all the selected Sherpadesk companies. This completes importing companies from Sherpadesk.
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Please choose/select the No Notification option only if no notifications are required using this integration and click Add
Once all the fields are provided, click on Finish.
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Selected companies are shown in the image below, along with details such as Existing Company Name, Company Name, and Mapped Date.
Here click on Copy Settings toCopy the company mapping settings to other company mappings.
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To copy the settings, select the desired company mappings and click on Update. This will copy the event set, integration profile, and ticket creation fields from the source company mapping to the selected target company mappings.
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Using the Action column, you can delete the integration mapping. Any mapping can be removed if necessary.
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This completes the documentation of Sherpadesk Integration.