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Integrating with ServiceNow enhances efficiency and help streamline processes like creating tickets for streamlining remediations. |
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Select Integration
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It will lead you to add credentials for your ServiceNow Instance. Provide details as requested.
The next step is to map local companies in CyberCNS to ServiceNow companies corresponding to the selected domain.
Please use below steps in case you need to know the process to create an account with ServiceNow else please move to Enter Credentials section.
Create an account on https://www.servicenow.com/ page
Open the ServiceNow https://developer.servicenow.com/dev.do#!/home page.
Click on Profile> If an instance is not ready then Request an Instance.
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Now click on Finish to import all the selected ServiceNow companies. This completes importing companies from ServiceNow.
Click on +Add to Map Existing Company to ServiceNow company.
In case the local company is already created in CyberCNS and is to be mapped with ServiceNow company, then select Map Existing Company to ServiceNow company and click on Next.
As shown in the below image, select the Local company( CyberCNS) and ServiceNow company by using a dropdown or with the search bar as per the requirement so it will map the companies accordingly.
Please select the Create Ticket box to initiate the ticket creation process
Select the Event Set, the Integration Profile and click on '+' to add the record.
Delete the Integration profile in case not required using the bin icon as shown below.
Once the company is selected click on ‘Add' to select the company.
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