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In the Default template, Select a status for Ticket Creation, Select Status For Ticket Closing, Priority Id, Problem Type, Tech User, and Select Ticket Form.
Click on Save once all the fields are selected.
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Company Mapping
In Company Mapping, there are three rules to be set. Those are Event Set, Integration Profile, and Manage Company Mapping.
Under the Event Set, click on +Add to add the Alert Rule.
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Here a set of Events are to be set to get notified on. Those events are categorised categorized under Agent, Company, Asset, Ports, Remediation, and AD Audit.
Enter the Event Name and select the category of an Events Event as required.
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Every Category has a set of events/alerts under them which needs to be selected as per requirement.
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e.g. Asset category has below-listed alerts and selection of all or any is allowed.
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The Ports category has the below-listed alerts, and the selection of all or anyone is allowed.
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For the Remediation category, selection of Remediation by Company OR Remediation by Asset Assets OR Remediation by Product, Remediation by Asset and Product is allowed, and Enable Remediation for Critical and High Severity(Select any one of them).
To Enable Tickets for Remediations with EPSS, one of the Remediation plan need to be selected from the Remediation Group.
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For the Vulnerability & Azure error category, the below-listed alert, and selection is allowed.
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For the AD Audit category, the below-listed alerts are available and selection of all or any is allowed. (Make sure to select the needed as it will create tickets based on the events).
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For the Azure AD Audit and Unquoted service path category, the below-listed alert, and selection is allowed.
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For the Reports, the below-listed alerts and selections are allowed.
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Choose the listed events to set up CyberCNS Alerting as required.
Choose the Vulnerability alerting events that should be notified on selected channels.
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Once the above details are selected, click on Save.
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There is an option to Edit, Delete, and Set as default for the Notification Rules using the Action column. The listed Notification Rule can be edited and deleted as needed.
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For setting the created Event as default, select the option Set as Default.
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To confirm the Set as a default action, select Yes or No in the confirmation dialogue box..
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Once the event is set to default, under Is Default column the status can be seen.
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For setting the newly created Event as the default, select the option Set as Default.
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To confirm the Set as a default action, select Yes or No in the confirmation dialogue box.
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Choose Manage Company Mapping.
Choose SyncroMSP Credentials from the dropdown and click on + Add to add Integration Mapping for specific companies.
In New Company Mapping, choose the SyncroMSP Credentials which are listed. (These are to be added under the Integration section for SyncroMSP).
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In case the local company is already created in CyberCNS and is to be mapped with SyncroMSP company, then select Map Existing Company to SyncroMSP company and click on Next.
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As shown in the below image, select the Local company and SyncroMSP company by using a dropdown or with the search bar as per the requirement.
Once the company is selected click on ‘Add' to select the company and click on Finish to map all the selected SyncroMSP companies.
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Please choose/select the No Notification option only if no notifications are required using this integration and click Add.
Once all the fields are provided, click on Finish.
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Selected companies are shown in the image below, along with details such as Existing Company Name, Company Name, and Mapped Date.
Here click on Copy Settings toCopy the company mapping settings to other company mappings.
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To copy the settings, select the desired company mappings and click on Update. This will copy the event set, integration profile, and ticket creation fields from the source company mapping to the selected target company mappings.
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Using the Action column, you can delete the integration mapping. Any mapping can be removed as and when necessary.
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