...
| Table of Contents |
|---|
...
Overview
Scan results are sent as tickets to SyncroMSP, with options for Company syncing to inform teams of scan alerts/results.
...
Company Syncing - keep your companies synced between ConnectSecure and SyncroMSP. You can import directly from SyncroMSP or map an existing ConnectSecure company to a SyncroMSP company. This ensures any alerts/tickets raised are going to the correct company. This does not require that you or Create Ticket options.
Create Ticket - enable ticketing integration using your defined Event Set and Integration Profile settings. This is optional and is not required to use Company Syncing options.
...
Getting Started
Click on Overview > Integrations > SyncroMSP to configure the integration.
...
Navigate to Global > Settings/Integration > tap the SyncroMSP Tile.
...
Setup
Credentials
Complete the required fields and tap Update to continue:
...
Associated Company: Leave blank to use for all companies.
...
Event Set
This is where you tell the integration what events should generate an alert. Tap the Add button to view and add your desired event sets.
...
Give the Event Set a name of your choosing, select a Notify By option, and select the Event Set(s) you want to create the alert(s) for.
...
Tap on the Category name (expand style menu) to see the individual Event Sets based on Category.
...
Use the checkboxes to select the Event Sets, then tap the Save button. Upon doing so, you will be prompted with a Confirmation box asking if you want to create an Integration Profile or save your event set.
...
Refer to our Event Set KB for info: https://cybercns.atlassian.net/wiki/x/UYCugg
...
Integration Rules
Here, you define how the ticket is created in SyncroMSP and which parameters are applied to the ticket upon creation. Complete all required fields and tap Save to continue.
...
| Info |
|---|
Red highlight cell indicates a Required field |
...
Field | Description / General Use |
|---|---|
Name | Set the name of the Integration Profile. We recommended separating them based on the ‘Priority’ of the ticket so you have a profile for your P1 vs P2 vs P3 tickets and so on. |
Status for Ticket Creation | Select the Open Status based on your SyncroMSP configured options. |
Status for Ticket Closing | Select the Closed Status based on your SyncroMSP configured options. |
Priority ID | Select the Priority ID based on your SyncroMSP configured options. |
Problem Type | Select the Problem Type based on your SyncroMSP configured options. |
Tech User | Select the Tech User based on your SyncroMSP configured options. |
Ticket Type (optional) | Select the Ticket Type based on your SyncroMSP configured options. |
Event Set | Select the associated Event Set from ConnectSecure. This is the association the Event Set uses when creating tickets. |
...
Company Mapping
This is where you manage your company mappings between ConnectWise Manage SyncroMSP and ConnectSecure; you can import them directly from ConnectWise Manage SyncroMSP or map existing ConnectSecure companies to ConnectWise Manage SyncroMSP companies using the Add button. These mappings also include what Event Set and Integration Profile settings apply to the company when using the Create Ticket option.
...
| Panel | ||
|---|---|---|
| ||
Create Ticket = This will enable automatic ticket creation for the selected company based on the mapped Event Set and Integration Profile settings. Enable Configuration is not required or linked to this. |
...
Need Support
...
?
Contact our support team by sending an email to support@connectsecure.com or by visiting our Partner Portal, where you can create, view, and manage your tickets.
https://cybercns.freshdesk.com/en/support/login
...