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What are Solutions? Solutions, also known as the Remediation Plan. |
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Company Solutions - Table of Contents
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Company Solutions - Overview
This view includes the Remediation Plan, Remediated Records, Pending Remediation Velocity, Remediated Velocity,and Suppressed Records.
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Company Solutions - Details
Remediation Plan
The Remediation Plan view provides your view of the detected Problems and offers the recommended KB/Fix to remediate the problem(s). This view includes various data points that can be removed and reordered using the standard column chooser.
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Remediation Plan Action Types
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Action | Displays the Action Type defined by ConnectSecure to remediate the problem; this includes updating, uninstalling, software patching, and running a remediation script. |
Product | Displays the name of the Product |
EPSS Score | Displays the EPSS Score for the product (https://www.first.org/epss/) |
KB/Fix | Displays the recommended KB or Fix for the affected product; the URLs provided in the link originate from the original OEM websites. ConnectSecure ensures the safety and accuracy of the "fix" links by always linking directly to known and official sources, such as the Microsoft KB. |
Total Vulnerabilities | Displays the count of total vulnerabilities |
Critical | Displays the count of critical vulnerabilities |
High | Displays the count of high vulnerabilities |
Medium | Displays the count of medium vulnerabilities |
Low | Displays the count of low vulnerabilities |
Affected Assets | Displays the count of affected assets by the product; tap on the count to see details and use the Evidence download options. |
Ticket ID | Displays the associated TICKET ID if using PSA Integration |
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View/Download Evidence
Tap on the Affected Assets number to see and download the Evidence details.
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Filtering Online vs Offline Assets
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Actions
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Suppress
Select at least one of the Remediation Plan items using the checkbox with Global Actions or the three-dot Action menu.
Tap on the Suppress Option
Complete the Suppress Solutions required fields and tap the Save button to complete.
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Refer to the Problems Suppress KB for full details on using the Approval/Rejection of problems. https://cybercns.atlassian.net/wiki/spaces/CVB/pages/2072151147/Company+Problems#Problems-Suppress |
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Integration Action
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If you have not configured an integration with ConnectSecure, the Integration Action menu will not work; please configure an integration and then visit these options. |
Select at least one of the Remediation Plan items using the checkbox with Global Actions or the three-dot Action menu.
Tap on the Integration Action menu option.
Complete the Integration Action required fields, which include the Integration Mapping/Credential, Action, and Select Integration Profile.
This will create an alert based on your specified criteria.
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Patch Now
Any solution with the word Patch displayed in the Patch column signals that the ConnectSecure agent can patch that problem using the three-dot Action menu.
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Patch Later
If you opt to use Patch Later; you will select the Date / Time.
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Offline machines will not be patched |
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Remediated Records
Tap to view the selected company's Remediated Records.
This shows you all the applications that have been remediated, with details linking to the affected assets, dates, tickets, and more.
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This data is also available in our Standard Reports, or you can export from the tables.  |
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Pending Remediation Velocity
Tap the Pending Remediation Velocity section to view the Pending Remediation by Application table.
This provides insight into the length of time vulnerabilities remain active in the system and how quickly remediation is taking place.
We group these based on a range of days and severity.
0-7 Days
8-15 Days
16-30 Days
> 30 Days
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Tap on any of the value-colored cells to see the asset data and additional details. |
You can filter the table data by Severity using the ‘Filter by Severity’ drop-down.
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Remediated Velocity
Tap to view the list of applications and their remediation velocity.
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Tap on any of the value-colored cells to see the asset data and additional details. |
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Suppressed Records
This is your view on any problems/vulnerabilities set to Suppressed status.
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Use the three-dot Action menu to unsuppress.
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Company Solutions - Action Toolbar Overview
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Company Solutions - Action Toolbar Actions
Jobs
See historical/active job history across all companies, which includes Created Date-Time, Scan Type, Agent Name, Job Status, and Description fields.
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Alerts
Set a date range to view the System Events and asset timeline.
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Info
Tap to view the Getting Started wizard; see the link below for additional information.
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Need Support?
You can contact our support team by emailing support@connectsecure.com or visiting our Partner Portal, where you can create, view, and manage your tickets.
https://cybercns.freshdesk.com/en/support/login
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