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After Sept 30th, 2024 all scripted agent installs will require the -j $user_secret
NOTE: Installs will error out with “invalid token” in the logs if not supplied.
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ConnectSecure Agent Deployment for Windows using ConnectWise Automate RMMTable of Contents
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Overview
ConnectSecure agents can be rapidly deployed using your ConnectWise Automate RMM by using a combination of EDFs and Scripting. You will need to complete the below steps:
Import the XML script.
Modify LINE 15 in script (TenateID, UserSecret)
Ensure EDF’s are created, and info added per company (CompanyID)
Place cyberagent.exe in LTshare or deployment path
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Configuration Process
Required Items
ConnectWise Automate (hosted or on-premise versions are supported)
Permission to import a script
Download our XML script from the .zip file below.
Login to your ConnectWise Automate Control Center desktop application
Select System > General > Import > XML Expansion and choose the file download from below.
NOTE: It is common to have import errors on first import attempt, please attempt the import twice. This is a known issue in Automate.
Modify line 15.
If agent deployment is desired for a client; the companyID must be saved on the client level.
ConnectSecure Automate XML Script Import
Import the XML Automate script into your Automate server.
View file name ConnectSecure-Automate-V4-Installer-Script-091024-UserSecret.xml Browse to the Labtech Expansion (.xml) file you downloaded from Step 3 above and choose Open.
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Please replace TenateID-Changeme and UserSecret-Changeme (Line 15), these values can be found in the portal.
When viewing a customer, and under AGENTS please find the TenateID (3), and UserSecret (4)
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Modify Line15 for Environment
The script will not function if imported and not modified. You must replace two items in the script
Change LINE 15 (install command)
Please replace TenateID-Changeme and UserSecret-Changeme, these values can be found in the ConnectSecure portal.
When viewing a customer (1), and under agents (2) please find the CompanyID(3), and UserSecret (4)
Cybercnsagent.exe Available for Deployment
Before you can use any of the methods described below, you must upload the ‘cybercnsagent.exe' to your LTShare located on your Automate server at the following path: ‘LTShare\Transfer\ConnnectSecure\cybercnsagent.exe’
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If you are using hosted Automate (domain.hostedrmm.com) then you will need to setup WebDAV access to upload to your LTShare. ConnectWise Documentation: https://docs.connectwise.com/ConnectWise_Automate_Documentation/020/010/080 |
Ensure CompanyID Present
You must setup each Automate client with their CyberCNS CompanyID from your CyberCNS portal. This comes when you use the ‘Probe/Agent’ download button at the Company level.
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In Automate, double-click on any client and find the Info > ConnectSecure tab to enter the company for ConnectSecure deployment. This is required for EACH company you wish to use the script to deploy agents.
Using the ConnectSecure Automate Deployment Script
Three Deployment Methods
Manual: Computer Level Install
Manual: Client Level Install (all computers at the Client level)
Automated: Search/Group based auto installs by scheduled script
Method 1 and 2 - Manual: Computer Level Install or Manual: Client Level Install
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Both manual methods (1 and 2) use the same steps outlined below |
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Select OK the agent should start installation.
Method 3 - Automated: Using Search, EDF, Groups, and Scheduled Script
Configuring Search in Automate
From Automate Control Center desktop application, browse to Automate > Searches > View Searches
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Search is completed and you can close out any of the ‘Search’ windows.
Configuring EDF in Automate
From Automate choose Browse > Clients
Double tap on the Client you wish to enable ConnectSecure agent deployment (1)
Choose the Info tab (2)
Choose the ConnectSecure tab (3) and use the checkbox options to enable auto deployment (4).
Ensure you select ‘Save Additional Information’ and ‘Save’.
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Copy these value and ensure they are entered into your EDF field as displayed below and choose Save (3) once you are finished.
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Configuring Group in Automate
Navigate to Browse > Groups tab > right-click on Groups and select ‘Create Group’
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Once you save you can proceed to setup the script scheduler using your preferences.
Configuring Scheduled Scripts in Automate
From within the ‘Group’ created above, choose Computers (1) > Scheduled Scripts (2) > choose the ‘ConnectSecure\Connectsecure V4 Agent Installer - PSA Tickets Enabled’ script (3) > set the Daily schedule option (4) > and the target start time (5). Select ‘Add' when complete to complete adding the script to the group.
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