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What are Solutions?

Solutions, also known as the Remediation Plan.
This is your view on how to fix the Problems identified during scanning.

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Company Solutions - Table of Contents

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Company Solutions - Overview

This view includes the Remediation Plan, Remediation Velocity, Remediated Records, and Suppressed Records.

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Company Solutions - Details

Remediation Plan

The Remediation Plan view provides your view of the detected Problems and offers the recommended KB/Fix to remediate the problem(s). This view includes the following fields: Action, Product, OS Name, EPSS Score, KB/Fix, Total Vulnerabilities, Severity, Affected Assets, and Ticket ID.

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Remediation Plan - Filtering Online vs Offline Assets

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Remediation Plan Actions

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Suppress

Select at least one of the Remediation Plan items using the checkbox with Global Actions or the three-dot Action menu.

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Info

Refer to the Problems Suppress KB for full details on using the Approval/Rejection of problems.

https://cybercns.atlassian.net/wiki/spaces/CVB/pages/2072151147/Company+Problems#Problems-Suppress

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Integration Action
Note

If you have not configured an integration with ConnectSecure, the Integration Action menu will not work; please configure an integration and then visit these options.

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This will create an alert based on your specified criteria.

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Remediation Velocity

Tap the Remediation Velocity section to view the Pending Remediation by Application multiline screen.

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  • 0-7 Days

  • 8-15 Days

  • 16-30 Days

  • > 30 Days

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Remediated Records

Tap to view the selected company's Remediated Records. This includes the Name, Full Name, Asset Name, OS Name, Version Info, Publisher, Reason, and Date/Time Remediated On.

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You can download these in an Excel form using the download option:

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Suppressed Records

Tap to view the Suppressed problems. This includes the Problem Name, Reason, Suppression Request Sent Time, Suppression Status, Suppressed On Date/Time, Suppressed Until Date/Time, Assets, and Comments.

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Company Solutions - Action Toolbar Overview

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Company Solutions - Action Toolbar Actions

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Jobs

See historical/active job history across all companies, which includes Created Date-Time, Scan Type, Agent Name, Job Status, and Description fields.

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Alerts

Set a date range to view the System Events and asset timeline.

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Info

Tap to view the Getting Started wizard; see the link below for additional information.

V4 Getting Started In App Info

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Company Solutions - View Switching

To quickly switch between companies or to the global option, tap on the top-right corner of the screen. You don't need to leave or reload the page as the system will do it dynamically with each option change.

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Need Support?

Contact our support team by sending an email to support@connectsecure.com or by visiting our Partner Portal, where you can create, view, and manage your tickets.

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