Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

Table of Contents

...

Overview

This document will cover how to uninstall the ConnectSecure Vulnerability Scan Agent, otherwise known as the CyberCNS agent.

...

Method 1 - Uninstall from Web Portal

...

Note

The agent must be online in order to get the uninstall command succesfuly

...

Method 2 - Uninstall from Add/Remove Programs (Windows OS only)

  1. Access the Add/Remove Programs from Windows Settings > Installed Apps

  2. Locate the program called ‘ConnectSecure Vulnerability Scan Agent’ and tap to uninstall

...

Method 3 - Uninstall from Command Prompt or CLI

Windows

  1. Open the command prompt as administrator

  2. Navigate to the installed agent directory; by default we install to C:\ProgramFiles(X86)\CyberCNSAgent

  3. Execute the ./cybercnsagent.exe -r command

...

This should completely remove the application and all services.

...

MAC

  1. Open the terminal as sudo

...

sudo rm  /Library/LaunchDaemons/com.CyberCNSAgent.AgentService.plist

...

Info

Looking for V2 Agent Information; check the page below

https://cybercns.atlassian.net/wiki/x/aIA9YQ

...

Linux

Uninstallation Steps for Linux (Probe & LightWeightAgent)

...

Code Block
       >>./cybercnsagent_linux -r

...

Delete cybercnsagent service(s)

Run the commands below if the service(s) are not removed during the method(s) listed above.

sc delete [service name]
sc delete cybercnsagent
sc delete cybercnsagentmonitor

...

Need Support?

Do you need help? You can access our support portal anytime to create, view, and update tickets.

...