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What are Company Solutions?

Solutions, formerly also known as the Remediation Plan.
This is your view on how to go about fixing fix the problems identified during the scan(s). It includes the Action Type, Product Info, and other helpful insight you need to resolve the problems.

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Problems identified during scanning.

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Company Solutions - Table of Contents

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Company Solutions - Overview

This view includes two different sections: the Remediation Planand , Remediation Velocity, Remediated Records, and Suppressed Records.

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Company Solutions - Details

Remediation Plan

The Remediation Plan view provides your view of the detected Problems and offers the recommended KB/Fix to remediate the problem(s). This view includes the following fields: Action, Product, OS Name, EPSS Score, KB/Fix, Total Vulnerabilities, Severity, Affected Assets, and Ticket ID.

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Info

Remediation Plan Action Types

  • OS Update = operating system patch needed; missing KB

  • Software Patch = application patch needed; not running the latest version

  • Uninstall = product is EOL or no longer supported; recommend to uninstall

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Field

Description

Action

Displays the Action Type defined by ConnectSecure to remediate the problem; this includes updating, uninstall uninstalling, software patchpatching, and run running a remediation script.

Product

Displays the name of the Product

EPSS Score

Displays the EPSS Score for the product (https://www.first.org/epss/)

KB/Fix

Displays the recommended KB or Fix for the affected product

Total Vulnerabilities

Displays the count of total vulnerabilities

Critical

Displays the count of critical vulnerabilities

High

Displays the count of high vulnerabilities

Medium

Displays the count of medium vulnerabilities

Low

Displays the count of low vulnerabilities

Affected Assets

Displays the count of affected assets by the product

Ticket ID

Displays the associated TICKET ID if using PSA Integration

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Remediation Plan Actions

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Suppress

Select at least one of the Remediation Plan items using the checkbox with Global Actions or the three-dot Action menu.

Tap on the Suppress Option

Complete the Suppress Solutions required fields and tap the Save button to complete.

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Info

Refer to the Problems Suppress KB for full details on using the Approval/Rejection of problems.

https://cybercns.atlassian.net/wiki/spaces/CVB/pages/2072151147/Company+Problems#Problems-Suppress

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Integration Action
Note

If you have not configured an integration with ConnectSecure, the Integration Action menu will not work; please configure an integration and then visit these options.

Select at least one of the Remediation Plan items using the checkbox with Global Actions or the three-dot Action menu.

Tap on the Integration Action menu option.

Complete the Integration Action required fields, which include the Integration Mapping/Credential, Action, and Select Integration Profile.

This will create an alert based on your specified criteria.

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Remediation Velocity

Tap the Remediation Velocity section to view the Pending Remediation by Application multiline screen.

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  • 0-7 Days

  • 8-15 Days

  • 16-30 Days

  • > 30 Days

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Remediated Records

Tap to view the selected company's Remediated Records. This includes the Name, Full Name, Asset Name, OS Name, Version Info, Publisher, Reason, and Date/Time Remediated On.

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Suppressed Records

Tap to view the Suppressed problems. This includes the Problem Name, Reason, Suppression Request Sent Time, Suppression Status, Suppressed On Date/Time, Suppressed Until Date/Time, Assets, and Comments.

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Company Solutions - Action Toolbar Overview

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Suppress - tap to suppress a Problem (vulnerability) from the solutions screen.

Suppressed Records - tap to view historical data for all suppressed problems.

Remediated - tap to view historical data for all remediated problems.

Integration Action - tap to use the Short or Long Description with configured integration.

Jobs - tap to view historical data for Jobs.

Alerts - tap to view the System Events, timeline-style alerts.

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Company Solutions - Action Toolbar Actions

Suppress

You must first select at least one of the Remediation Plan items using the checkbox, then tap the Suppress icon to set suppression parameters.

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Refer to the Problems Suppress doc for full details on using the Approval/Rejection of problems.

https://cybercns.atlassian.net/wiki/spaces/CVB/pages/2072151147/Company+Problems#Problems-Suppress

Suppressed Records

Tap the Suppressed Records icon to view all of your company-level vulnerabilities that have been suppressed. This includes the Problem Name, Reason, Suppression Request Sent Time, Suppression Setatus, Suppresed On, and Suppresesed Till fields.

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Remediated

Tap here to view historical data for remediated records, including Name, Full Name, Version, Total Vulnerabilities, Critical, High, Medium, Low, and Remediated On data fields.

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Integration Action

Select at least one of the Remediation Plan records, then tap the Integration Action button and choose Long or Short Description.

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Long Description = Host Name, Fix URL, Uninstall Path, Vulnerabilities Count, Source, Version

Short Description = Host Name, Fix URL, Uninstall Path, and Version

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Jobs

See historical/active job history across all companies, which includes Created Date-Time, Scan Type, Agent Name, Job Status, and Description fields.

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Alerts

Set a date range to view the System Events and asset timeline.

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Info

Tap to view the Getting Started wizard; see the link below for additional information.

V4 Getting Started In App Info

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Company Solutions - View Switching

To quickly switch between companies or to the global option, simply tap on the top-right corner of the screen. You don't need to leave or reload the page as the system will do it dynamically with each option change.

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Need Support?

Contact our support team by sending an email to support@connectsecure.com or by visiting our Partner Portal, where you can create, view, and manage your tickets.

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