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https://www.atlassian.com/software/jira
Table of Contents

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Jira - Overview

The Jira integration sends alerts from ConnectSecure to the Jira ticketing system.

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ConnectSecure Setup

Navigate to Global > Settings > Integrations and tap the Jira tile under the Alerts category.

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Field Name

Description / General Use

Name

Choose a name of your choice to describe/define the integration

Jira Server

When adding, enter the Jira server URL for your Jira instance, including the ‘https://’ prefix.

Jira Email

Enter the email ID for the credentials used for Jira auth

Jira API Key

Enter the Jira API key; see ‘Generating Jira API Key’ below

Jira Project

Enter the numeric value of your Jira project

Jira Issue Type

Enter the numeric value of your issue type

Select Associated Company

Select a company to use, or leave blank for all

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Jira Setup

Generating Jira API Key

  1. Log in to your Jira account.

  2. Click on the User avatar icon and choose Manage Account.

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🏁 Jira API Token Generation Completed

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ConnectSecure Setup

Credentials

Complete the required fields; see Jira Setup above for information on obtaining the API key.

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Event Set

You can use the standard Event Sets for optional alerting; this is not required for mapping companies.

Each category has its unique set of Event Sets listed; tap the menu and enable with checkboxes.

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Integration Rules

Info

You must have ‘Event Set’ configured to link to an Integration Rule

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The Event Set and Integration Rules work together to create the alerting.

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Company Mapping

Manage the mapping between the Local (ConnectSecure) Company and your Integration (Jira) Company; using the Create Ticket or Event Set & Integration Rules is not required.

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Once you add Company Mappings, you can tap the Finish button to complete.

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Need Support?

Contact our support team by sending an email to support@connectsecure.com or by visiting our Partner Portal, where you can create, view, and manage your tickets.

https://cybercns.freshdesk.com/en/support/login

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