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What are Company Problems? In short, these are the vulnerabilities that the ConnectSecure scan agent(s) has discovered. Vulnerabilities are automatically categorized into Problem Groups to help us understand and communicate what type of vulnerabilities we are discovering. |
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Company Problems - Table of Contents
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Company Problems - Overview
Problem Groups
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As part of the V4 release, we have designed a new screen that provides a fresh view of what we call 'Problem Groups.' With this new screen, the system will automatically classify your vulnerabilities into logical groups, making it easier for you to remediate them. It will also help you generate accurate reports catering to your specific needs. See the details below for the full listing.
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Affected Assets
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View the Affected Assets for the selected company. The number of assets will be displayed in the title bar. Tap the asset IP to view details.
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Suppressed Records
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Tap here to view the suppressed vulnerabilities for the selected company. From the three-dot action menu you have the option to ‘Unsuppress’.
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Company Problems - Details
Problem Group Categories:
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Field Label | Description / General Use |
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Problem Name | Displays the detected vulnerabilities CVE-ID |
Description | Describes the CVE-ID (Problem Name) |
Assets | Displays the count of Assets with the CVE-ID (Problem Name) |
Score | Displays the Base, EPSS, Exploitability, and Impact Scores. |
Severity | Displays the Severity for the selected CVE |
Ports | Displays any associated Ports for the CVE |
Script Output | Displays the script output return from the check ID |
Base | Displays the Base score (CVSS) |
EPSS | Displays the EPSS score; source First.ORG |
Exploitability | Displays the Exploitability score |
Impact | Displays the Impact score |
Description | Displays the full description of the CVE |
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Global Problem Group Name - Glossary of Terms
The system automatically classifies discovered vulnerabilities into the specific Problem Group Names in the table below.
Problem Group Name | Description / Use Case |
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0.90 > EPSS >= 0.85 | Vulnerabilities grouped by EPSS Scoring >=90/95% |
0.85 > EPSS >= 0.90 | Vulnerabilities grouped by EPSS Scoring >=85/90% |
0.95 > EPSS >= 0.90 | Vulnerabilities grouped by EPSS Scoring >=90/95% |
CISA Notified Vulnerabilities | Vulnerabilities grouped by CISA classification; source CISA.GOV |
Critical Vulnerabilities | Vulnerabilities grouped by severity of Critical |
EPSS >= 0.95 | Vulnerabilities grouped by EPSS Scoring >=95% |
High Severity Vulnerabilities | Vulnerabilities grouped by severity of High |
Informational | Vulnerabilities grouped by category of Info Only |
Low Severity Vulnerabilities | Vulnerabilities grouped by severity of Low |
Medium Severity Vulnerabilities | Vulnerabilities grouped by severity of Medium |
Remote Access Vulnerabilities | Vulnerabilities grouped by category of Remote Access |
Remote Login Vulnerabilities | Vulnerabilities grouped by category of Remote Login |
SMB Vulnerabilities | Vulnerabilities grouped by category of SMB |
SSL Certificate Info | Vulnerabilities grouped by category of Certifcates |
SSL/TLS Vulnerabilities | Vulnerabilities grouped by category of SSL/TLS |
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Company Problems - Action Toolbar Overview
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Company Problems - Action Toolbar Actions
Scan
Tap on the Asset Count from the Problems Details table, then tap the IP of any asset, and use the Scan button to initiate an asset scan.
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Tap on the SCAN action menu to begin an asset scan:
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Jobs
Tap to view Scan Job(s) historical data.
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Alerts
Set a date range to view the System Events and asset timeline.
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Info
Tap to view the Getting Started wizard; see the link below for additional information.
V4 Getting Started In App Info
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Help Link
Tap to view the corresponding Company Problems KB.
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Company Problems - Suppression
You have an option to mark any discovered Problem as Suppressed. Doing so will move the Problem to the Suppressed Records section.
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How To: Suppress a Problem
Select a Problem Name record or multiples using the checkboxes, then tap the Global Actions > Suppress button.
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NOTE: Suppression of any Problem will require approval and a reason. |
Approval Process - Self Approve (requires Admin or Approver permissions)
Using this option, you must enter your Suppression Comments and the date options, which include permanent or a start/end date range.
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Approval Process - Other User
User Type = Internal User
Using this option, you must choose from the drop-down of available Internal Users (in User Management) with Admin or Approver permissions, along with the required comments and date parameters.
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User Type = External User
Using this option, you must enter the email address into the external user column, along with the required comments and date parameters.
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Enter comma-separate emails for more than one. |
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Need Support?
Contact our support team by sending an email to support@connectsecure.com or by visiting our Partner Portal, where you can create, view, and manage your tickets.
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