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Patching Error | Reason | Corrective Action |
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Error upgrading application Zoom - exit status 1 | This exit status suggests an error occurred during the installation or uninstallation process. | Please Check the error message or log |
Timed out - Check agent status | Either Agent is offline OR the CyberCNSAgentV2 service is not running | Agent or Service restart |
Error upgrading application Mozilla Firefox - Error retrieving packages from source 'https://chocolateyrepo.mycybercns.com/chocolatey': | No connectivity from Agent machine to Chocolatey server. | Connectivity needs to be verified from Agent machine to the CyberCNS Chocolatey server. Whitelist https://chocolateyrepo.mycybercns.com |
Error upgrading application Cisco Webex Meetings - choco : The term 'choco' is not recognized as the name of a cmdlet, function, script file, or operable program. Check the spelling of the name, or if a path was included, verify that the path is correct and try again. At line:1 char:1 + choco upgrade webex-internal -s=https://chocolateyrepo.mycybercns.com ... + ~~~~~ + CategoryInfo : ObjectNotFound: (choco:String) [], CommandNotFoundException + FullyQualifiedErrorId : CommandNotFoundException | Powershell Execution Restrictions | Powershell Execution Restrictions. Please enable execution for Powershell. |
Error upgrading application Cisco Webex Meetings - exit status 1 | This exit status suggests an error occurred during the installation or uninstallation process. | Please Check the error message or cybercns log file for details. |
Error upgrading application Microsoft OneDrive - Checksum Mismatch Contact Support | This Checksum Mismatch during the upgrade process of the Microsoft OneDrive application. This typically occurs when the downloaded installation files or packages do not match the expected checksum values. | Latest application is yet to be verified from Chocolatey. |
Error upgrading application Adobe Acrobat DC (64-bit) - “exit status 404” | This exit status indicates that the URL you are using is incorrect. | Powershell Execution Restrictions. or Please check the URL you are using and verify if it is correct |
Application Has Reached End Of Support. Uninstall Recommended. | The application you are using has reached the end of its support lifecycle. This means that the software vendor or developer has decided to stop providing updates, including security patches and bug fixes, for the application. | Application Uninstall Recommended. |
A pending reboot has been detected - Exit status code 0xffffffff | This exit status suggests a compatibility issue between the application and the operating system, or it may occur due to insufficient administrative privileges during installation or uninstallation. | Application needs to be restarted, or Please Check Compatibility of the Application with Operating System or Run the installation or uninstallation command with administrative privileges |
Exit status 1605 | This exit status occurs when there is an issue with the installation package. | Please Try reinstalling the Application or Ensure that you have the correct installation package |
Exit status 1604 | This exit status indicates that there is an ongoing installation process that needs to be completed or canceled manually before attempting a new installation |
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Exit status 1642 | This exit status suggests that you should retry the installation or upgrade. | Please Retry the installation or upgrade |
Exit status 1638 | This exit status indicates that there is an ongoing installation that needs to finish before attempting a new one. | Please Wait for the ongoing installation to finish and retry again. |
Exit status 1618 | This exit status suggests that a system restart is required before running the installation or uninstallation process again. | Please Restart computer and then run the installation or uninstallation process again. |
Exit status 1603 | This exit status suggests that you should run the installation or uninstallation command with administrative privileges. | Run the installation or uninstallation command with administrative privileges. |
Exit status 4294967295 | This exit status is similar to 0xffffffff and indicates a compatibility issue with the operating system or insufficient administrative privileges. | Check Compatibility of the Application with Operating System or Run the installation or uninstallation command with administrative privileges |
Exit status 3010 | This exit status indicates that a reboot is required. | Reboot your system to complete the installation or uninstallation process. |
Exit status 1602 | This exit status suggests that the installation or uninstallation process did not finish successfully. | Retry Installation or uninstallation process did not finish successfully, Retry the installation or uninstallation |
Exit status 350 | This exit status suggests that you should try restarting the device or system. | Try restarting the device or system. |
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