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If enabled all permissions under permissions, select the client under the details agent to log in Please select the client Agent here.
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To add an Agent into the team click on Departments and Team and Click on Add button.
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After clicking on the Add button add the agent to a team.
If the particular agent is not added to the team, the selected team for team creation will not be created.
Click on save.
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For the client permissions please provide below mentioned access to allow the creation of the tickets.
Please set all: standard parameter parameters under permissions as Yes.
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Domain Name: Navigate to Configuration > Integrations > HaloPSA API > Resource Server will be the domain name(Copy the Domain Name to add to the CyberCNS Halo PSA Integration).
Please make sure NOT to use https in the Domain name and Authorisation Server while adding Halo PSA credentials.
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