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Integrating with ServiceNow enhances efficiency and help streamline processes like creating tickets for streamlining remediations |
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Select Integration
Navigate to Global Settings(⚙) > Integrations and choose ServiceNow from the integrations listed here.
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Now click on Finish to import all the selected ServiceNow companies. This completes importing companies from ServiceNow.
Click on +Add to Map Existing Company to ServiceNow company.
In case the local company is already created in CyberCNS and is to be mapped with ServiceNow company, then select Map Existing Company to ServiceNow company and click on Next.
As shown in the below image, select the Local company( CyberCNS) and ServiceNow company by using a dropdown or with the search bar as per the requirement so it will map the companies accordingly.
Please select the Create Ticket box to initiate the ticket creation process
Select the Event Set, the Integration Profile and click on '+' to add the record.
Delete the Integration profile in case not required using the bin icon as shown below.
Once the company is selected click on ‘Add' to select the company.
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