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To Enable Tickets for Remediations base based on EPSS, one of the below-listed events is to be selected from the Remediation Filters.
Enable Tickets for Critical and High severity Remediations
Enable Tickets for Remediations with EPSS greater than 0.95
Enable Tickets for Remediations with EPSS greater than 0.90
Enable Tickets for Remediations with EPSS greater than 0.85
Enable Tickets for Remediations with EPSS greater than 0.50
Based on the above selection of any one criteria, the remediation items will be grouped.
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Click on Manage Company Mapping.
Choose Email Credentials from the dropdown and click on + Add to add Integration Mapping for specific companies.
In New Company Mapping, choose the Email Credential which is listed. (These are to be added under the Integration> Credentials section for Email).
In case the local company is already created in CyberCNS and is to be mapped with ConnectWise company, then select Map Existing Company to Email company and click on Next.
As shown in the below image, select the Local company( CyberCNS) by using a dropdown or with the search bar as per the requirement so it will map the companies accordingly.
Please choose/select the Create Email Alert Creation option only if no notifications are required using this integration and click Add.
Once the Email alerts are enabled, select the Event Set, and the Integration Profile, and click on '+' to add the record.
Delete the Integration profile in case not required using the bin icon as shown below.
Click on Add to see all the details of the selected fields and click on Finish.
Once all the fields are provided, Click on Finish to map all the selected Email companies.
Delete the company record in case not required using the bin icon as shown below.
Selected companies are shown in the image below, along with details such as Existing Company Name, Company Name, Event Set, Integration Profile, Pause Ticket Creation, and Mapped Date.
Here click on Copy Settings toCopy the company mapping settings to other company mappings.
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To copy the selected settings, select the desired company mappings and click on Update. This will copy the event set, integration profile, and ticket creation fields from the source company mapping to the selected target company mappings.
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Using the Action column can edit or delete the integration mapping. Any mapping can be edited or deleted, whenever necessary.
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This completes the documentation of Email Integration.
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