...
Once the event is set to default, under Is Default column, the status Yes can be seen.
...
Integration Profile
| Info |
|---|
Users will be able to set Alerting rules from integrations right away for conditions listed under it. |
...
There is an option to Edit, Delete and Set as default under the Integration Rules using the Action column. The listed Integration Rule can be edited and deleted if needed
...
For setting the newly created Event as the default, select the option Set as Default.
...
In case the local company is already created in CyberCNS and is to be mapped with ConnectWise company, then select Map Existing Company to Office 365 Email company and click on Next.
As shown in the below image, select the Local company( CyberCNS) by using a dropdown or with the search bar as per the requirement so it will map the companies accordingly.
Please choose/select the Pause Ticket Creation option only if no notifications are required using this integration and click Add.
...
Once the Create Office365 Email Alert is enabled, select the Event Set, and the Integration Profile, and click on '+' to add the record.
Delete the Integration profile in case not required using the bin icon as shown below.
...
Selected companies are shown in the image below, along with details such as Existing Company Name, Company Name, Event Set, Integration Profile, Pause Ticket Creation, and Mapped Date.
Company Mapping info can be copied over to the other company using Copy Settings. This option is available under action column.
Select the Copy Settings from the company whose information to be copied.
...
To copy the selected settings, select the desired company mappings and click on Update. This will copy the event set, integration profile, and ticket creation fields from the source company mapping to the selected target company mappings.
...
Using the Action column can edit or delete the integration mapping. Any mapping can be edited or deleted, whenever necessary.
...