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  • CyberCNS supports integrations for different purposes. Office 365 Email Integration being one of them, helps to send outbound emails for notification purposes.

  • For the reporting tool to operate properly, it is advised to use a licenced user's email address as the Send From address. There might be restrictions or configurations when using a shared mailbox that could prevent the reporting tool from producing reports.

Set up Office 365 Email Integration

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This screen is likely to change as we go on adding more integrations.

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  • Input Email Credentials as requested. Credential Name, SMTP Host, SMTP Port, SMTP Username, SMTP Password, From Address, & Test Address details are required to configure successfully.

Enter Credentials

  1. Enter Credential Name: Choose a name of your choice for the set of credentials to be added.

  2. Enter Email For Receiving Test Email: Enter an email address for receiving the test email for the credentials to be added.

  3. Enter Client ID: Enter a Client ID for the credentials to be added.

  4. Enter Client Secret: Enter a Client Secret for the credentials to be added.

  5. Enter Tenant ID: Enter a Tenant ID for the credentials to be added.

  6. Enter the Email Address the email to be sent from: Enter an email address for the email to be sent from.

  7. Enter the Email Address For Sending Reply To: Enter an email address to test the email address to be replied to.

  8. Select Company: To use these credentials to send outbound emails for any company, please select Associated Company from the dropdown.

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  • Navigate to the Overview section for the registered application.

  • Copy the Application (Client) ID and Directory(tenant) ID from here to be provided into the CyberCNS portal.

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Default Template

  • When the credentials are added, an option to add the default template is seen.

  • Instead of selecting each time for ticket creation in the integration action, we can add a default template here for a particular integration.

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  • The next step is to map local companies in CyberCNS to Email Integration companies corresponding to the selected domain.

Company Mapping

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Multiple companies can be mapped using company mapping.

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  • Once the event is set to default, under Is Default column, the status Yes can be seen.

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Integration Profile

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Users will be able to set Alerting rules from integrations right away for conditions listed under it.

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  • To confirm the Set as a default action, select Yes or No in the confirmation dialogue box.

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Manage Company Mapping

  • Click on Manage Company Mapping.

  • Choose Office 365 Email Credentials from the dropdown and click on + Add to add Integration Mapping for specific companies.

  • In New Company Mapping, choose the Office 365 Email Credential which is listed. (These are to be added under the Integration> Credentials section for Office 365 Email).

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