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Set up Office 365 Email Integration
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This screen is likely to change as we go on adding more integrations. |
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Input Email Credentials as requested. Credential Name, SMTP Host, SMTP Port, SMTP Username, SMTP Password, From Address, & Test Address details are required to configure successfully.
Enter Credentials
Enter Credential Name: Choose a name of your choice for the set of credentials to be added.
Enter Email For Receiving Test Email: Enter an email address for receiving the test email for the credentials to be added.
Enter Client ID: Enter a Client ID for the credentials to be added.
Enter Client Secret: Enter a Client Secret for the credentials to be added.
Enter Tenant ID: Enter a Tenant ID for the credentials to be added.
Enter the Email Address the email to be sent from: Enter an email address for the email to be sent from.
Enter the Email Address For Sending Reply To: Enter an email address to test the email address to be replied to.
Select Company: To use these credentials to send outbound emails for any company, please select Associated Company from the dropdown.
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Navigate to the Overview section for the registered application.
Copy the Application (Client) ID and Directory(tenant) ID from here to be provided into the CyberCNS portal.
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Default Template
When the credentials are added, an option to add the default template is seen.
Instead of selecting each time for ticket creation in the integration action, we can add a default template here for a particular integration.
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The next step is to map local companies in CyberCNS to Email Integration companies corresponding to the selected domain.
Company Mapping
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Multiple companies can be mapped using company mapping. |
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Once the event is set to default, under Is Default column, the status Yes can be seen.
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Integration Profile
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Users will be able to set Alerting rules from integrations right away for conditions listed under it. |
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To confirm the Set as a default action, select Yes or No in the confirmation dialogue box.
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Manage Company Mapping
Click on Manage Company Mapping.
Choose Office 365 Email Credentials from the dropdown and click on + Add to add Integration Mapping for specific companies.
In New Company Mapping, choose the Office 365 Email Credential which is listed. (These are to be added under the Integration> Credentials section for Office 365 Email).
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