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Enter Credential Name: Choose a name of your choice for the credentials to be added.
Enter API Key: Enter a SherpaDesk API Key for the credentials to be added.
🔸 How For how to get the API key in SherpaDesk, refer to this link https://help-desk-migration.com/help/find-api-token-sherpa-desk/.
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Company Mapping
In Company Mapping, there are three rules to be set. Those are Event Set, Integration Profile, and Manage Company Mapping.
Under the Event Set, click on +Add to add the Alert Rule.
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Every Category has a set of events/alerts under them which needs to be selected as per the requirement
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e.g. Asset category has below listedbelow-listed alerts and selection selectionthe of all or any is allowed.
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For the Remediation category, selection of Remediation by Company OR Remediation by Asset OR Remediation by Product is allowed.
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Choose the listed events to set up CyberCNS Alerting as required.
Choose the Vulnerability alerting events that should be notified on selected channels.
Once the above details are selected, click on Save.
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Click on Manage Company Mapping.
Choose Sherpadesk Credentials from the dropdown and click on + Add to add Integration Mapping for a specific companies.
In New Company Mapping, choose the SyncroMSP Credentials which are listed. (These are to be added under the Integration section for SyncroMSP).
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As shown in the below image, select the Local company and Sherpadesk company by using a dropdown or with the search bar as per the requirement.
Once the company is selected click on ‘Add' to select the company and click on Finish to map all the selected Sherpadesk companies.
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Please choose/select the No Notification option only if no notification notifications are required using this integration and click Add
Once all the fields are provided, click on Finish.
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