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  1. Enter Credential Name: Choose a name of your choice for the credentials to be added.

  2. Enter API Key: Enter a SherpaDesk API Key for the credentials to be added.

🔸 How For how to get the API key in SherpaDesk, refer to this link https://help-desk-migration.com/help/find-api-token-sherpa-desk/.

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Company Mapping

  • In Company Mapping, there are three rules to be set. Those are Event Set, Integration Profile, and Manage Company Mapping.

  • Under the Event Set, click on +Add to add the Alert Rule.

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  • Every Category has a set of events/alerts under them which needs to be selected as per the requirement

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  • e.g. Asset category has below listedbelow-listed alerts and selection selectionthe of all or any is allowed.

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  • For the Remediation category, selection of Remediation by Company OR Remediation by Asset OR Remediation by Product is allowed.

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  • Choose the listed events to set up CyberCNS Alerting as required.

  • Choose the Vulnerability alerting events that should be notified on selected channels.

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  • Once the above details are selected, click on Save.

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  • Click on Manage Company Mapping.

  • Choose Sherpadesk Credentials from the dropdown and click on + Add to add Integration Mapping for a specific companies.

  • In New Company Mapping, choose the SyncroMSP Credentials which are listed. (These are to be added under the Integration section for SyncroMSP).

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  • As shown in the below image, select the Local company and Sherpadesk company by using a dropdown or with the search bar as per the requirement.

  • Once the company is selected click on ‘Add' to select the company and click on Finish to map all the selected Sherpadesk companies.

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  • Please choose/select the No Notification option only if no notification notifications are required using this integration and click Add

  • Once all the fields are provided, click on Finish.

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