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If enabled all permissions under permissions, select the client under the details agent to login log in as: Please select the client here.
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For the client permissions please provide below mentioned access to allow the creation of the tickets.
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Domain Name: Navigate to Configuration > Integrations > HaloPSA API > Resource Server will be the domain name(Copy the Domain Name to add to the CyberCNS Halo PSA Integration).
Please make sure NOT to use https in the Domain name and Authorisation Server while adding Halo PSA credentials.
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Tenant name: Navigate to Configuration > Integrations > HaloPSA API > Tenant (Copy the Tenant Name to add into the CyberCNS Halo PSA Integration).
Do not add tenant name → it It is only for cloud-hosted deployment and not for On-Premise or self-hosted HaloPSA deployments.
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For the AD Audit category, the below-listed alerts are available and selection of all or any is allowed. (Make sure to select the needed as it will create tickets based on the events).
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Choose the listed events to set up CyberCNS Alerting as required.
Choose the Vulnerability alerting events that should be notified on selected channels.
Once the above details are provided, click on Save.
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As shown in the below image, select the Local company( CyberCNS) and ConnectWise company by using a dropdown or with the search bar as per the requirement so it will map the companies accordingly.
Click on the checkbox to enable create createCreate ticket
From the dropdown select the event set and Integrate Profile and click on
button to add the event set and integration profile.Once the company is selected click on ‘Add' to select the company.
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