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  • In the Default template, Select a status for Ticket Creation, Select Status For Ticket Closing, Priority Id, Problem Type, Tech User, and Select Ticket Form.

  • Click on Save once all the fields are selected.

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Company Mapping

  • In Company Mapping, there are three rules to be set. Those are Event Set, Integration Profile, and Manage Company Mapping.

  • Under the Event Set, click on +Add to add the Alert Rule.

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  • e.g. Asset category has below-listed alerts and selection of all or any is allowed.

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  • For the Remediation category, selection of Remediation by Company OR Remediation by Asset OR Remediation by Product is allowed.

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  • Choose the listed events to set up CyberCNS Alerting as required.

  • Choose the Vulnerability alerting events that should be notified on selected channels.

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  • Once the above details are selected, click on Save.

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  • In case the local company is already created in CyberCNS and is to be mapped with SyncroMSP company, then select Map Existing Company to SyncroMSP company and click on Next.

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