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In the Default template, Select a status for Ticket Creation, Select Status For Ticket Closing, Priority Id, Problem Type, Tech User, and Select Ticket Form.
Click on Save once all the fields are selected.
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Company Mapping
In Company Mapping, there are three rules to be set. Those are Event Set, Integration Profile, and Manage Company Mapping.
Under the Event Set, click on +Add to add the Alert Rule.
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e.g. Asset category has below-listed alerts and selection of all or any is allowed.
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For the Remediation category, selection of Remediation by Company OR Remediation by Asset OR Remediation by Product is allowed.
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Choose the listed events to set up CyberCNS Alerting as required.
Choose the Vulnerability alerting events that should be notified on selected channels.
Once the above details are selected, click on Save.
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In case the local company is already created in CyberCNS and is to be mapped with SyncroMSP company, then select Map Existing Company to SyncroMSP company and click on Next.
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