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• Once all the below details are provided, SAVE the data. Likewise, can add multiple credentials in this section using the '+' sign.

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• When the credentials are added, an option to add the Default Template is seen.

• Instead of selecting each time for ticket creation in Integration action, we can add default template here for a particular integration.

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• In the Default template, Enter the Email IDs, email address that email to send from, send reply to Email.

• Click on Save once all the fields are provided.

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• The next step is to map local companies in CyberCNS to Email Integration companies corresponding to the selected domain.

Company Mapping

• Click on Company Mapping.

• Choose Email Credentials from the dropdown and click on + Add to add Integration Mapping.

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• In case the local company is already created to be mapped with Email, then select Map Existing Company to Email company and click on Add.

• As shown in the below image, select the Local company by using a dropdown as per the requirement.

• Click on Finish to map all the selected Email companies.

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• This completes the Email Integration.

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