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Once all the below details are provided, SAVE the data. Likewise, can add multiple credentials in this section using the '+' sign.
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When the credentials are added, an option to add the Default Template is seen.
Instead of selecting each time for ticket creation in Integration action, we can add default template here for a particular integration.
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In the Default template, Enter the Email IDs, email address that email to send from, send reply to Email.
Click on Save once all the fields are provided.
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The next step is to map local companies in CyberCNS to Email Integration companies corresponding to the selected domain.
Company Mapping
Info |
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Multiple companies can be mapped using company mapping. |
Click on Company Mapping.
Choose Email Credentials from the dropdown and click on + Add to add Integration Mapping.
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In case the local company is already created to be mapped with Email, then select Map Existing Company to Email company and click on Add.
As shown in the below image, select the Local company by using a dropdown as per the requirement.
Click on Finish to map all the selected Email companies.
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This completes the Email Integration.
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